Optimizing healthcare capacity to serve patients better.

Healthcare business process expert driving large-scale change in healthcare payer consumer experience, back-office operations and provider relations. Delivering business development, solution architecture and implementation services to leading U.S. and international health plans.

Delivering comprehensive customer experience solutions to the healthcare industry.

Responsible for overall client satisfication for business process and technology engagements for Concord's Healthcare practice area. Responsible for driving new business and growing Concord's Healthcare practice.

responsibility for large Healthcare consultancy charged with driving large scale projects Integrated five acquired consulting companies into one 1500-person consulting organization ahead of plan with a new brand launch.Deployed new consulting operations platform that resulted in utilization increases from 70% to 82%.Designed and implemented new consulting metrics that increased consulting revenue and operating income

Chief Operating Officer, Ingenix ConsultingVice President - Operations, Uniprise

responsibility for 150-person consultancy. Led business development, talent development and engagement quality assurance for large scale, technology enabled change management practice. Led large-scale complex change initiatives across UHG by providing overall solution architecture, program approach, business case development and funding, and work program execution.

Led 250-person call center consulting practice

Led call center practice for Arthur Andersen Central Region

Built and led 250-person call center professional service practice for the Midwest region. Roles included business development, hiring, engagement approach, and P/L responsibility. Built sustainable call center practice from early call center project successes.Developed assessment methodology and causal call volume analyzer used to lead business development and solution design efforts. Implemented practice operations for hiring, utilization and engagement quality assurance that resulted in profitable practice growth and top-tier client satisfaction scores

Developed solution approaches and led call center engagements for a 300-person CRM consultancy.

Developed and implemented action plans and implementation methodology for a 35-person strategic planning consultancy

Delivered productivity improvement projects for 100-person Chicago consultancy