Chuck Cao Email & Phone Number

New York, Ny, Us

New York, United States

Managing software QA testing in 10+ Scrum teams

New York, United States

Leading QA testing for Finance Solution software in 10+ Scrum teams

Greater New York City Area

• Developed and managed a high performance and effective SQA test group in the company• Created QA test strategy and test plan based on product feature spec and customer requirements• Assigned tasks to team members based on their skills and personalities. Ensure all QA resources effectively work on all projects• Provided team members work objective as well as monthly and annually review their performance• Improved QA lab, test tools, and defect tracking systems based on testing requirements• Setup defect policy and defect template. Review defects twice a week to make sure new defects raised are valid, clear, and with correct setting, also make sure all fixed bugs are verified on time.• Monitored new code quality in agile developing. Work very closely with development team to fix all issues on time • Ensured all new software products are released with high quality and on time. Have made significant quality improvement on all Teliris product. Have saved 30% of developers’ time which they used to spend to support released products• Provided clear weekly QA project status reports to high level management and other related team management• Wrote release notes including all new feature details, how to use and known issues with workarounds• Debugged and resolved most difficult software and network problems on customer systems when product support team requested

Greater New York City Area

• Developed QA best practice across the organization• Established criteria for test strategies for enterprise level products• Planned and implemented appropriate manual and automation testing including functional test, integration/system test and benchmark/load/stress/performance/Capacity test• Raised total 1589 defects and enhancements so far. Turned over buggy product to zero defect

• Built, led and trained multiple QA teams: MPS Core Team, MAS Team, SCE Team, and Speech&VXML Team. • Managed multiple big product testing as Product Verification prime:(1) Media Processing Server (MPS) - IVR, DTMF/LVR/TTS/IAS, PeriPro/VXML/CCXML(2) Nortel Interactive Communications Portal (ICP) - Soft IVR, DTMF/LVR/TTS/Wav, vxml/ccxml(3) Service Creation Environment (SCE) - GUI tool to develop VXML IVR and Call Center app(4) Media Application Server (MAS) - vxml/ccxml, A/V Conference, UComm, MoH, Chat, and IM(5) Application Server (AS) 5300 - high level secured audio/video Conference on Win2003 & Linux(6) Adaptive Application Engine (AAE) - secured audio/video MeetMe, AdHoc, UComm, IM(7) Nortel Multimedia Conference (NMC) - A/V Conference in converged office w/ LCS & OCSMany of my released products were deployed by Fortune 500 companies and had won industry recognized awards.ACHIEVEMENT AWARDS:(1) Nortel Silver Star Award (twice), Apr 2008 & Aug 2008 (2) Nortel Enterprise Solution Gold Award of Distinction on recognizing a significant achievement for Voice of the Customer, Mar 2008(3) Nortel Multimedia Application Recognition Award, Dec 2007(4) Nortel Multimedia Application Hot Stuff Award, Jul 2007

- Developed manual and automated test programs and scripts for both Solaris and Window platforms- Set up testing environments and executed more than 1000 test suites- Pushed high quality to product by uncovering 944 defects

• POS (PointOfSales) Team: Responsibility including system planning, installation, testing, training, remote debug and tech-support. Installed total 26 new POS networks of server/client.• Y2K project: Responsibility including researching, planning, testing, & upgrading hardware, OS, device, driver, software app for Y2K issues. Developed C++ programs and batch scripts to automatically test, upgrade and verify more than 200 nodes.

New York, Ny

Designed, Configured and administrated LAN/WAN network, including Windows PDC/BDC, MS IIS, MS SQL, MS Exchange Server, Proxy Server, Fire Wall 1, gateway, switch, router, and hundreds of Windows workstations.

Ms, Computer Science

Activities and Societies: IEEE member and ACM memberInvolved encryption/decryption research project

Ms, Optics (Optical Electronic Engineering)

Activities and Societies: (1) Four scientific articles about optical laser instability published on international scientific journals.

Bs, Physics

Activities and Societies: Three scientific journal articles about optical image processing researchFirst-class scholarship winner (top 3%.