Tamara Rivera Email & Phone Number

I am a technology enthusiast with knowledge in Microsoft Windows, Mac OSX, Android, and iOS and knowledge of multiple browsers, SalesForce, Microsoft Dynamics, and ServiceNow.I am an LGBTQIA+ advocate, a transgender woman with a positive mindset, and forward-thinking, I look forward to the future and change at the speed of technology adapting quickly to the changing environment.My career in Tier II Support at Cox Automotive has equipped me with a deep understanding of troubleshooting complex hardware and software issues, diagnosing network connectivity problems, and resolving system errors. I have consistently demonstrated my ability to provide efficient solutions to end-users within established service-level agreements. My proficiency in Windows and macOS operating systems, as well as my expertise in Microsoft Office 365 and other productivity tools, has enabled me to effectively communicate technical concepts to non-technical users.What sets me apart is my dedication to continuous improvement. I have a proven ability to work both independently and collaboratively in fast-paced environments, ensuring a high level of accuracy and attention to detail. Through root cause analysis, I have identified recurring technical challenges and implemented preventive measures to enhance system performance and reliability.One of my strengths lies in my excellent communication skills, which enable me to bridge the gap between technical intricacies and user-friendly explanations. This ability has been pivotal in creating and maintaining knowledge base articles and user documentation to facilitate self-service support, thereby empowering end-users to find solutions autonomously.

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  Tier Ii Technology Support

  Cox Automotive Inc.

  Mar 2008 - Present - Atlanta Metropolitan Area

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  Escuela Intermedia Marcelino Canino Canino

  Highschoolschool
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