Chuck Cooley Email & Phone Number

Denver Metro Northwest (Louisville)

Significant experience and expertise in writing detailed operation and service instructions for complex systems. Ability to write instructional materials for a home use customer as well as a professional audience. Experience with medical devices in an R&D environment is preferred, though not required. Highly organized with a strong focus on accuracy and detail, along with strong project management and proofreading skills. Excellent written and verbal communication skills, along with the ability to work in a cross-functional team environment.

Greater Denver Area

* Coordinated a multinational team, including New Jersey, Toronto, London, and Hyderabad, turning around a floundering project and driving it toward completion, despite organizational and technical obstacles.* Mentored and trained other writers. Acted as the Director's right-hand man and go-to troubleshooter, ensuring all tasks and innovations were repeatably documented.* Created a real-time metrics reporting system using PHP, Transact SQL, and later Tableau, enabling upper management to rely on the resulting numbers in launching a company-wide process improvement program.* Developed and implemented an XML-based documentation system, using SharePoint, SiteMinder, and DITA, allowing the team to deliver over 3K pages of documentation in HTML and PDF from single source.* Led migration of a trouble-ticket system from a legacy homegrown scheme into Remedy 7, an endeavor several people had previously attempted, making the entire system more supportable.* Automated many departmental processes, doubling the efficiency of the group, allowing 4 people to accomplish more than the previous team of 8, with better morale.* Designed, built, and maintained an interactive extranet, including extensive on-line documentation, enabling clients to understand and operate a complex software suite without intervention.* Wrote, edited, and enhanced clear procedural documentation for both internal and external audiences, facilitating troubleshooting, automation, and accountability. Documentation included ISO certification across several departments.

Boulder, Co

Designed and maintained the web site for an international startup corporation.

Greater Denver Area

* Created formatted specifications from engineering and marketing data.* Helped to document a laptop-based field sales tracking program and an air-traffic radar system.* Wrote documentation based on both user-group responses and finalized C code.