Chuck Day Email & Phone Number

Omaha, Nebraska, United States

* Spearheaded Red Team initiatives to rigorously test GenAI products, identifying potential harms and policy violations to improve safety standards.* Collaborated with cross-functional teams, using insights from testing to help drive product decisions and mitigate risks prior to launch.* Designed comprehensive test plans and documented findings, resulting in actionable improvements to product development timelines and member safety.* Partnered with Product Risk Managers to address… Show more * Spearheaded Red Team initiatives to rigorously test GenAI products, identifying potential harms and policy violations to improve safety standards.* Collaborated with cross-functional teams, using insights from testing to help drive product decisions and mitigate risks prior to launch.* Designed comprehensive test plans and documented findings, resulting in actionable improvements to product development timelines and member safety.* Partnered with Product Risk Managers to address major vulnerabilities, preventing significant potential user harm.* Leading various projects to help improve the Abuse and Content Enforcement team* Working on 911 requests that include potential self harm, abuse materials relating to children, and other high risk situations. Show less

Omaha, Nebraska, United States

*Reviewing content on LinkedIn should be on LinkedIn.*Mentoring new hires to ensure successful Training to Live transformation*Working Second Look requests from members.*Handling requests from internal partners which could include the Executive Team.

Omaha, Ne

Utilizing multiple support channels (Email, Chat, Help Forums) I help members get the most out of their account whether it's accessing the account, correcting the account, improving the account with a great deal of product knowledge and experience in managing a profile. Participated in multiple meetings to help craft a new support channel. Including helping to create the CRM process for case creation. Assisted Marketing Solutions team with their support cases for multiple months… Show more Utilizing multiple support channels (Email, Chat, Help Forums) I help members get the most out of their account whether it's accessing the account, correcting the account, improving the account with a great deal of product knowledge and experience in managing a profile. Participated in multiple meetings to help craft a new support channel. Including helping to create the CRM process for case creation. Assisted Marketing Solutions team with their support cases for multiple months. Trained in multiple aspects of their services and support.Assisted Sales Solutions team with their support cases for a few months. Trained to assist our Market Place team with their support needs. Trained in all queues with the ability to support where needed. Flexible to support various channels through out the day as well as multiple subject matters.Currently assisting the Member Support and Recovery team in a specific queue reviewing appeals for restrictions on an account. Began in March 2020. Show less

Omaha, Ne

Well versed in multiple LinkedIn product offerings including Premium, Sales Navigator, Recruiter, LinkedIn Ads, and other internal processes and systems.Through a mix of positivity, humor, high standards, and strong culture I developed many strong relationships across LinkedIn. Projects:- BondIn February 2016- Working Together Project July 2016- CareIn Captain- Chat Support - Flex into Marketing Solutions Ads Review and General Marketing Solutions

Omaha, Nebraska, United States

* Elected to serve as President for two consecutive terms, leading a voluntary neighborhood association for a community of 1,700+ homes.* Organized a variety of community events, including a concert that drew over 700 residents, fostering engagement and connection.* Manage funds ensuring financial transparency and responsible allocation of resources.* Developed and maintained a community website, improving access to information and engagement for residents.* Established and… Show more * Elected to serve as President for two consecutive terms, leading a voluntary neighborhood association for a community of 1,700+ homes.* Organized a variety of community events, including a concert that drew over 700 residents, fostering engagement and connection.* Manage funds ensuring financial transparency and responsible allocation of resources.* Developed and maintained a community website, improving access to information and engagement for residents.* Established and maintained effective communication channels, keeping residents informed and involved.* Facilitated monthly meetings, including setting agendas and coordinating with committees to ensure smooth operations and strategic planning. Show less

Omaha, Nebraska, United States

Chaired the Holiday Lights Pageant. Chaired the City Sponsored Omaha Cleanup.

Omaha, Nebraska

I spent my time answering calls from both internal and external individuals who are experiencing a small or a large problem, depending on the perspective. Doing whatever I needed to do to resolve the issue was what I did. Answering questions around a business with many questions so that internal and external individuals had the right information. People don't usually call their cable provider to tell them everything was working great so the vast majority of calls went from slightly annoyed to… Show more I spent my time answering calls from both internal and external individuals who are experiencing a small or a large problem, depending on the perspective. Doing whatever I needed to do to resolve the issue was what I did. Answering questions around a business with many questions so that internal and external individuals had the right information. People don't usually call their cable provider to tell them everything was working great so the vast majority of calls went from slightly annoyed to ready to end their relationship with Cox Communications so I had to be prepared and capable of helping that individual go from unhappy to happy.Protecting the customer and the company is not an easy balance, but understanding policies helps to ensure both the company and customer are properly taken care of was at the root of everything. Show less

Rancho Santa Margarita, Ca 92688

I was in charge of handling all Port Outs (taking a Telephone(s) from Cox to a third party telecom carrier) for all of CA and NV. I managed the CPOSS queues, handled requests for complex port outs (50 TNs or more), tracking relevant information for reporting, and creating and maintaining the Port Out task methods & procedures. One of the most important aspects of the ROC was understanding regulations in place and ensuring they were followed. It was a real mix that kept me busy helping to ensure… Show more I was in charge of handling all Port Outs (taking a Telephone(s) from Cox to a third party telecom carrier) for all of CA and NV. I managed the CPOSS queues, handled requests for complex port outs (50 TNs or more), tracking relevant information for reporting, and creating and maintaining the Port Out task methods & procedures. One of the most important aspects of the ROC was understanding regulations in place and ensuring they were followed. It was a real mix that kept me busy helping to ensure as little disruption as possible and to solve issues. Whether it was researching FCC complaints, processing a request of nearly 7000 TNs to port out, researching issues with a port out request, assisting Cox Business customers, or just completing 100-150 transactions in the queues daily. Show less

Rancho Santa Margarita, Ca 92688

Have you ever had "the cable guy or girl" at your home trying to fix issues with your service or get your services installed and running? I helped that person all day long in various ways. Fielding calls from Field Service techs I would troubleshoot, complete basic tasks and not so basic tasks, and do anything the technician needed. Not every Field Tech is the same, so learning and understanding different personalities, situations, and circumstances was key in having a successful day.

Omaha, Nebraska 68114

Behind the scenes helping a successful Field Service group continue success and growth.

Omaha, Ne

I spent each day respecting customer's homes, solving customer's problems, and staying on top of my expected performance.

Omaha, Ne 68164

Maintain my designated wing of a newer magnet elementary school.

Omaha, Ne

Securing and overseeing various customer locations.

Omaha, Ne

Assist customer's in their purchase of a new computer, or computer accessories.

Film/Cinema/Video Studies

Activities and Societies: Completed class projects for Video 1, 2, and 3.

High School

HTML Academic Decathlon Meteorology