Chuck Grantham Email & Phone Number

Lee'S Summit, Mo, Us

Lenexa, Kansas, United States

Evaluate, propose and implement business operations process improvements including Service Titan CRM functionality utilization. Results in improved profitability, team member morale and customer experience.

Rudroff Heating and Air Conditioning's mission is to provide enhanced indoor comfort, safety & energy savings for our customers. Our commitment is to earn our customer's trust and loyalty by ethically providing skilled technical expertise and superior customer service at a fair price. Rudroff Heating and Air Conditioning has proudly served our residential and light commercial customers throughout the south Jackson, Johnson and Cass Counties for over 50 years.

Leadership responsibility for all aspects of $20 million operating budget consisting of 200 in-plant production and field operations employees in multiple geographic locations:* Created 15% increase in annual revenues with a 50% gross profit margin through the development & implementation of new products & services* Realized 25% improvement in operating efficiency through the transformation from batch processing to synchronous flow/lean manufacturing methodology * Achieved 97% customer satisfaction rating for first time quality through the development and implementation of VOC feedback and process improvement initiatives * Reduced raw materials inventory by $1.5 million (30%) through the implementation of a formalized purchasing & inventory management function * Reduced annual operating expense by $250k through the design and implementation of a regional hub-spoke manufacturing model

Senior operational executive of Central Region operating center with profit & loss responsibility for $90 million in operating revenues with a $65 million expense budget. Leadership responsibility for 7 direct reports supporting 575 operations associates of a 7-day, 24-hour operation that produces in excess of 225 million statement annually* Reduced annualized operating expenses by $8 million through the development and execution of a business strategy to consolidate 3 operating centers into 1 regional center.* Led eighteen-month consolidation project plan that resulted in the retention of 98% of customers. * Executed $37 million facility construction initiative that expanded operational capabilities in excess of 300%. Led the design, construction and implementation of a 260,000 square foot state-of-art manufacturing facility and restoration of 65,000 square foot historic building for administrative use.

Process improvement initiatives, motion & time studies, staffing optimization, SOP development, quality and productivity measurement.

Staff consultant responsible for conducting multiple industrial engineering based studies within private industry and government agencies.

Masters Of Business Administration, Business Management & Leadership

Executive Fellows Program. Graduated with 4.0 GPA.

Bachelor Of Science, Industrial Management & Technology

Activities and Societies: Member and officer of Pi Kappa Alpha fraternity

Bachelor'S Degree, Engineering/Industrial Management

Master Of Business Administration - Mba, Business Administration And Management, General

High School Diploma, General Studies