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A high-performing hands-on leader with significant experience in leading teams to deliver world-class global Account management, Customer Success, Professional Services and Customer Onboarding that focus on retention and growth for customers of all sizes. Experience in delivering the desired company results and optimizing the customer experience. Strong commitment to internal team development, cross company collaboration, and partnering with internal and customer executive teams to define and achieve success. Deep technology background including enterprise systems, Web technologies, Databases, programming, and others. Experience with continual improvement model and delivery of high quality and high value services. Able to travel as neededExpertise: Account Management, Retention & Growth(sales) Strategies Problem-Solving & Decision Making Strategic Planning & Policy Development Proven Senior Management with MBA Global Services, Account Management ,Sales & Sales Ops Offshore service provider management Early Stage Company Management with Full P&L Accountability Product, Project, & Program Management Remote Team Management, Development, & Mentoring Human Capital Management(HCM)& Talent Management ExpertisePlease contact me at chammel@austin.rr.com
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Sr. Customer Success ManagerCertain Mar 2019 - PresentSan Francisco, Ca, UsSupports Certain's strategic accounts as the customer advocate, primary business contact, ultimately responsible for post-sale activities, driving user adoption, high levels of satisfaction, as well as ensuring high retention and growth. Acts as a trusted advisor; guiding clients with product best practices, product implementation strategy, collaboration with other customers, and helping them maximize their investment in the platform and products to meet business goals and needs.
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Vice President Customer SuccessLabel Insight, Inc. Mar 2017 - Sep 2018Chicago, Il, UsA member of the executive team responsible for building a Customer Success organization that includes customer support, customer education, customer implementation project management, and account management. This team supports customer post sale, working closely with internal Label Insight teams and external partners to deliver world class customer success. -
Sr. Director Professional Services (Client Onboarding, Client Success)Hireright Aug 2015 - Sep 2016Nashville, Tn, UsSenior leader responsible for remote team of 65 people who delivered global professional services/customer on-boarding and technical integration support. Responsibilities include developing and overseeing the implementation of programs, policies, and process that support the company’s strategic and customer satisfaction goals in the areas of customer implementation by dedicated project managers, account setup and ongoing maintenance, technical consulting for systems integration, customer credentialing, user setup and ongoing training. Managed offshore (India) service provider who delivered supplemental account setup services. Working closely with Sales, Account Management, Product Management, Service Delivery, and Customer Care to create a salable, highly satisfying customer on-boarding experience and ongoing customer success. Reduced time to go live by 40% in the first 9 months by focusing on process improvement, standardization, team cross training, and automation. Improved quality and reduced rework by 45% by process improvements and improved collaboration and customer communication. Reduced attrition over 50% by improving internal training and enhancing team member career growth options. Greatly improved the customers first experience with HireRight thereby increasing our customer success by over 35% during our first 9 months in our enhanced program. -
Director Account ManagementHireright Nov 2013 - Aug 2015Nashville, Tn, UsResponsible for a team of 13 individuals supporting over 150 enterprise customers and over $40 million in annual revenue. The account managers focused on on building a strategic partnership with our customers to help drive the customer success with the HireRight products and services. My team covered larger HireRight customers in the Eastern US and Canada and we delivered 15% annual growth of the account base and the majority of team members exceeded their annual quota. I improved customer retention by 20% with comprehensive business reviews,focused attention to customers at risk, and establishment of a strategic partnership. Delivered several multi year contracts for key multi-million dollar global customers supporting the focused retention strategy.We also focused on the growth of the team members by establishing a new employee on-boarding program, creating ongoing education sessions to increase product knowledge and best practices, and improving internal communication and reporting.
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Senior Manager, Product StrategySaba Jun 2012 - Nov 2013Dublin, California, UsResponsible for product strategy for Saba's Talent, Performance, Recruiting and Compensation Management product areas including enterprise and the Saba People Cloud product lines. Responsibilities include product/feature design, working with engineering to implement the designs and Quality Assurance to incorporate complete testing. I worked with an offshore (India based) engineering team for product updates, reviewing requirements, testing developed features, creating and reviewing product test plans, and final product review and approval.I work directly with customers and prospects discussing Saba's product strategy and their strategic requirements helping to ensure our products meet and the current and future needs. -
Principal Consultant - Performance And Talent Management | Sr. Account ExecutiveSaba Dec 2005 - Jun 2012Dublin, California, UsPrincipal Consultant with Saba's Performance and Talent Management Product Suite. Prior to that I was a member of Saba's Enterprise Sales team focused on Saba's new Performance and Talent Management Suite of products in North America
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Director Technical ServicesTira Wireless 2004 - 2005CaResponsible for worldwide pre-sales activities supporting sales team, created sales forecasting and customer support internal systems using Salesforce.com. Responsible for building the company's first customer support organization including team development, infrastructure and metrics, and measuring customer success. Tira Wireless was an early stage Venture funded company that closed in 2008. -
Senior Solutions ConsultantWorkscape 2004 - 2004UsSupported the sales efforts as product Subject Matter Expert. Workscape acquired Performaworks products and team members, then stopped selling the product. -
Director Strategic AccountsPerformaworks 2002 - 2004UsMember of the business development team closing several Premier clients. Successfully completed the implementations of these premier customers as the Subject Matter Expert and then provided ongoing Account Management support for next 18 months including contract negotiations, additional product sales, monthly client executive meetings. I delivered technical sales support and strategic consulting to our business partners, was part of the software design and implementation team, member of the product improvement team, and developed and delivered customer education. Performaworks was an early stage Venture funded company that developed enterprise applications for goal driven performance management and succession planning. They were acquired by Workscape. -
Director Sales Engineering Global AccountsChannelpoint, Inc Sep 1998 - Aug 2001UsMember of the Channelpoint sales team that closed two largest enterprise software deals in the company history totaling over $40 million. I created a sales engineering organization and provided sales operations support to the SVP Sales. Fulfilled sales cycle needs by creating web based demos, product collateral, implementation guides, specialized scripted presentation material, internal and customer training, and other documents needed by sales and customers alike.Channelpoint developed enterprise applications and technology to enable the global eInsurance economy to provide web based rate, quote, buy, and service capabilities for multiple lines of business. Channelpoint filed Chapter 11 in 2001.
Chuck Hammel Skills
Chuck Hammel Education Details
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Fairleigh Dickinson UniversityBusiness Management -
Gordon CollegeMathematics And Computer Science
Frequently Asked Questions about Chuck Hammel
What company does Chuck Hammel work for?
Chuck Hammel works for Certain
What is Chuck Hammel's role at the current company?
Chuck Hammel's current role is Sr. Customer Success Manager at Certain.
What is Chuck Hammel's email address?
Chuck Hammel's email address is ch****@****.rr.com
What is Chuck Hammel's direct phone number?
Chuck Hammel's direct phone number is +151265*****
What schools did Chuck Hammel attend?
Chuck Hammel attended Fairleigh Dickinson University, Gordon College.
What skills is Chuck Hammel known for?
Chuck Hammel has skills like Enterprise Software, Cloud Computing, Strategy, Talent Management, Product Management, Saas, Account Management, Performance Management, Management, Professional Services, Salesforce.com, Succession Planning.
Who are Chuck Hammel's colleagues?
Chuck Hammel's colleagues are Chris Gresock, Sandeep Nadakuduru, Todd Giuntini, Marina O'mara, Matthew Kennedy, Corie H., Aleks Rabrenovich.
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