I am a strategic, analytical and passionate business leader with experience in Professional Services, Training & Education, Customer Success, Customer Support and Renewals management. I’ve been recognized for creating, simplifying and scaling processes and programs in all areas under the Customer Success umbrella. I’m passionate about helping customers achieve exceptional returns on their technology investments to reach their desired business outcomes. I’m focused on driving adoption, expansion and retention with a focus on customer satisfaction. I’m equally passionate about building and growing diverse teams and organizations with a focus on creating a great place to work, while achieving measurable results. I do this by fostering an environment of collaboration and partnership both within and across the organization, strong and open communication, and a strong desire to develop and grow talent for success.Over my career, I’ve had the opportunity to work for both small start-ups, as well as large Fortune 500 companies. I’ve worked across all customer segments, ranging from SMBs to large enterprise companies. I’ve built teams from the ground-up, as well as led large global teams in highly-matrixed organizations. I’ve learned from 9 M&A deals (both sides), being involved at various stages from due diligence to change management and customer migration strategy. My specialities include: Professional Services | Customer Success | eLearning | Education Services | Customer Support | Portfolio Management | Project Management | Strategy Planning & Execution | SaaS | Global Business Management | M&A | Change Management Leadership | Partnerships & Alliances | Team building & Mentoring | Operational Analysis | Managed Services | HR technology | Financial technology | Construction technology | Digital & Social technoligies