Clearworks is an insights, innovation, and customer-experience company. We help clients understand their customers better, identify opportunities for innovation, and create products, services, and experiences that matter. And because our team comes from product, marketing, and strategy, we know first-hand how to bring ideas to life. Clearworks has partnered with businesses worldwide to solve all kinds of challenges, including Visa, Norton, Cisco, Jackson Family Wines, Plantronics, and Georgia Pacific. Our clients are diverse in size and industry but share one important thing: a passion to drive more business by driving more meaningful human connection. As both a human being and a member of the Clearworks team I work on a diverse set of projects but all have, at their core, this desire and need to understand customers deeply.Recent engagements include design thinking workshops, concept feature prioritization, buyer persona development, product concept testing, customer ideation sessions, product package testing, consumer shopalongs, digital ethnographies, customer journey mapping, ODI (outcomes driven innovation), ad testing, website usability & message testing.Clients include market leaders in network security, mobile telecom, wholesale nursery, office automation, online travel, consumer packaged goods, enterprise software & semiconductor manufacturing.

Involved in all aspects of Radiant’s self-service product strategy including feature road map, application design, demo system development, sales tool creation, sales training, field pilots & client management.Product responsibility for multiple self-service form factors including standalone kiosks, passive customer-facing POS displays, interactive customer-facing POS displays with integrated payment & an early-stage digital signage platform.Clients included BP, Harris Teeter, Arby’s, Wendy’s, Wawa, Sheetz, Petro Canada, Jamba Juice, Chick-Fil-A, Culver’s & Chipotle.

Contract consulting position responsible for quantitative & qualitative analysis of Microsoft competitors in the interactive television space. Served as primary contact point for inquiries by industry analysts.

Responsible for development of company’s first two core platform enhancements -- money order dispensing and money transfer capability -- to the RPM™ network of automated financial services kiosks.Managed team responsible for design and implementation of on-going enhancements to the kiosk user interface.Deployment partners included Circle K, Kroger & Ahold.

Responsible for management of Radiant’s self-service kiosk platforms including successful pitch to Wawa leading to chainwide rollout as well as company’s first international kiosk deployment with Sephora.

While at BellSouth (now part of AT&T) was responsible for analysis & implementation of new products including business case creation, primary & secondary research, product prototyping & deployment readiness.