Tory Gentes Email & Phone Number

Lebanon, Nh, Us

Clearworks is an insights, innovation, and customer-experience company. We help clients understand their customers better, identify opportunities for innovation, and create products, services, and experiences that matter. And because our team comes from product, marketing, and strategy, we know first-hand how to bring ideas to life. Clearworks has partnered with businesses worldwide to solve all kinds of challenges, including Visa, Norton, Cisco, Jackson Family Wines, Plantronics, and Georgia Pacific. Our clients are diverse in size and industry but share one important thing: a passion to drive more business by driving more meaningful human connection. As both a human being and a member of the Clearworks team I work on a diverse set of projects but all have, at their core, this desire and need to understand customers deeply.Recent engagements include design thinking workshops, concept feature prioritization, buyer persona development, product concept testing, customer ideation sessions, product package testing, consumer shopalongs, digital ethnographies, customer journey mapping, ODI (outcomes driven innovation), ad testing, website usability & message testing.Clients include market leaders in network security, mobile telecom, wholesale nursery, office automation, online travel, consumer packaged goods, enterprise software & semiconductor manufacturing.

Enfield, New Hampshire, United States

Lebanon, New Hampshire

Nimbly is a global insights agency on a mission to make empathy more accessible.Clients include Google, Bacardi, charity: water, Office of Baby, Chobani Incubator, Orbitz, 2020 U.S. Presidential Candidate, BuzzFeed, Dreampad, TBWA/Chiat/Day, 4A's MAIP, Access Confidential (AAR Partners), Mighty Jungle, Havas, Zulily, St-Germain, NJOY, General Mills, Discovery, Capsule, Fox Networks Group...“We had an excellent experience working with Nimbly on a nationwide personas project. Loved their speed, positivity, and can-do attitude. Nimbly was able to quickly pivot, expand the sampling scope mid-fieldwork, and deliver robust insights—all within the original timeline. We’d recommend Nimbly to any brand looking to partner with an agency that’s changing up the insights space.” - Karin Abramova, Global Director of Cultural Insights, Bacardi

The Palmerston Group goes to places traditional market research may not go, meeting people in their existing environments. TPG are experts in asking questions that naturally tell the story of the consumer. Finally, through masterful story-telling techniques, we help clients understand where they fit.

Explored American culture, coast to coast, through the eyes of foreign passengers. As a professional tour guide in adventure travel, I took groups of 6 - 13 people all over the country on 1 week to 3 week trips. I was responsible for driving a 15 passenger van with trailer, arranging daily logistics, managing accounts, researching and presenting territorial information, supporting group dynamics, and adapting to passenger needs. Ended with above average customer feedback 4.89/5.

Keystone, Colorado

Responsible for conducting randomized intercept surveys on and off the mountain, that targeted skier demographics, patron satisfaction, and Net Promoter Score. I consistently achieved the highest team ranking for both maintaining the survey's geographic distribution goals and for clean and accurate data collection.

Plaboo Village, Wapi Pathum, Thailand

Worked on sustainability development within a Thai farming village via complete cultural immersion, i.e. living and working in the village. I designed and constructed a revenue generating local coffee shop where Thai patrons could drink coffee and take English courses. After numerous strategic planning sessions with NGO directors, I designed and implemented a new website(http://plaboovillage.weebly.com/) and online strategy, including the production of a promotional video.

Syracuse, Ny

Innovative online t-shirt retailer responding instantaneously with designs representing viral campus events. Developing an agile business model, we implemented a 3-day sales window, selling limited run designs, thus reducing capital risk tied to carrying inventory and predicting demand. I wore every hat in this business.

Mdantsane Township, East London, South Africa

Managed the development and management of a new service line delivering fruit and vegetables to 100 + local schools in South Africa's largest township, Mdantsane. I generated R400,000 ($40,000) in sales within the first 3 month, increasing service line revenue by 337%. I created marketing materials, structured operational logistics, and trained local employees to support the new School Delivery service line. I fully immersed myself into the culture, as well as learned the basics of the local language, Xhosa.

Syracuse, New York Area

Provided leadership to a grant-funded initiative to develop an entrepreneurship ecosystem at Syracuse University. I started and led the Idea Connectors, a team of 25 students, cross-disciplines who helped funnel the student voice into the Administration's conversations. I continually reported updates to the Chancellor providing progress updates on the health of cross-campus entrepreneurship. I mentored hundreds of student ventures and planned multiple campus events drawing crowds of 200+, including Emerging Talk (http://www.emergingtalk.com/).

Cape Town Area, South Africa

As a former student accepted into the 2009 EESA program, I provided program structure and congruency during Professor transitions for the 2010 6-week program. As a student, I developed relevant deliverables to help my clients move their small businesses forward, this included developing a new pricing structure for a transport company. In 2010, I mentored all the student teams.

Researched and developed strategic international expansion plans by analyzing potential international markets and developing entry strategies relevant to market environments.