Chuck Murray Email & Phone Number

Charlotte, North Carolina, United States

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Alpharetta, Georgia

The Senior Director of Claims is responsible to provide leadership over ADP's TotalSource PEO Workers Compensation claims team in Alpharetta, Georgia. The position oversees claim services to over ten thousand PEO clients and over twelve thousand new claims per year over fifty states. The Director is also responsible for hiring and managing large Third Party Administrator (TPA) service providers ranging from claim professionals, attorneys, surveillance services, medical cost containment/pharmaceutical providers, and physician/managed care facilities. In addition to managing TPA's, the Director also manages Brokers and Insurance Company relationships/partnerships. The Director also negotiates terms and conditions for these contractural relations, benchmarking their performance, and developing scalable solutions to address growth while maximizing human capital utilization.

Latham, New York

Responsible for the overall leadership and management of AIG's Latham, NY Workers Compensation Service Center. Also responsible for a claim unit located in Farmington, CT dedicated to the United Technologies account as well as another claim unit domiciled in Manhattan dedicated to Construction accounts including the Port Authority of New York & New Jersey (including the World Trade Center project) and the Metropolitan Transit Authority (MTA). Staff of approximately one hundred employees. $1.4 billion in incurred value under management.Highlights:* Utilized continuous process improvements to improve Best Practice audit results to the level where the office was removed from a corporate action plan for the first time since its inception in 2004. * Reduced penalty and assessment payments to the State of New York by more than eighty percent vs. 2005 results... Over $600,000 in 2005 to less than $50,000 in 2013. * Increased WC recovery results by twenty percent to over $25M in 2013 through enhanced subrogation training for staff and personal involvement in Labor Law case settlement negotiations.* Reduced Legal allocated loss adjusting expense significantly by partnering with AIG Staff Counsel management to roll out Staff Counsel program in New York. Participated in attorney hiring interviews and developed work flow and reporting processes between Service Center and Staff Counsel office to ensure success of the program. * Collaborated with vendor EXL and internal AIG resource to pilot moving support work from local WC centers to Shared Service centers around the world. Documented and built workflows for over seventy WC support procedures which became the template as the program was rolled out across the U.S. realigning over two hundred WC support positions into Shared Service operations.* Oversaw the transition of manual/electronic New York State WC form filings to mandatory electronic data interface (EDI) filing in 2013.

Cleveland, Ohio

Responsible for the overall leadership, management and development of the Cleveland Service Center. Location was a mono-line single jurisdiction satellite location with fifty employees as of June, 2005. Oversaw development of the office into a full service regional claim center responsible for four jurisdictions handling four lines of business with total employee count of two hundred sixty five people by June of 2006.Highlights:* Developed business strategies, line of business plans and departmental goals and objectives supporting corporate initiatives promoting Best Practices and quality claim handling for start up claim operation.* Recruited, hired and trained over two hundred employees in less than twelve months. * Corporate quality reviews in auto appraisal, general liability, property and workers compensation lines completed with satisfactory results.* Expanded Staff Counsel operations in Michigan and Ohio to positively impact legal ALAE results.

Hartford, Connecticut Area

Responsible for managing six units of auto and general liability claim handlers including litigation unit with over five hundred cases in suit. Highlights:* Implemented corporate outside claim handling pilot program. Recruited and trained staff. Resulted in downward trends in average paid and age of inventory.* Consolidated Panel Counsel roster for several lines of business. Negotiated more favorable hourly rates resulting in decrease of legal ALAE expense.* Seventeen defense verdicts out of twenty one cases tried to conclusion.