Alyssa Weeks Email and Phone Number
Alyssa Weeks work email
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Alyssa Weeks personal email
For the past 5 years, I have passionately dedicated my career to transforming a small team of 5 individuals with 1 supervisor, to a rapidly in demand department of 34 analysts with 4 supervisors. My focus has been on not only expanding the team but also fostering a thriving virtual work environment, promoting robust employee engagement, and cultivating unwavering confidence among employees and peers.As a dedicated and results-driven professional, I am utilizing my background in social media investigations to transform the customer experience at Social Discovery. My proven track record includes excelling in enhancing team collaboration, implementing cutting-edge technology solutions, and providing valuable mentorship.I am eager to contribute to the success of this dynamic organization by leveraging my diverse skill set and expertise in driving positive change. Ready to tackle my new role and make a meaningful impact on the engagement of our customers through streamlined processes and innovative problem-solving.
Social Discovery
View- Website:
- socialdiscoverycorp.com
- Employees:
- 16
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Director Of Customer EngagementSocial Discovery Mar 2024 - Present• Aligns customer engagement efforts with business objectives by fostering strong relationships with key stakeholders across sales, marketing, and product teams.• Implements customer feedback mechanisms to drive product improvements and enhance the overall customer experience.• Collaborates with cross-functional teams to streamline processes and eliminate friction points in the customer journey, improving efficiency and boosting customer satisfaction.
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Senior Fraud Analyst - Social MediaFarmers Insurance Mar 2022 - Nov 2023Executed comprehensive information analysis using Open-Source Intelligence (OSINT) techniques on social media accounts, extracting crucial details for unbiased reporting. Specialized in high-value and complex claims.• Designed, planned and presented bi-monthly professional development sessions for 200+ multi-disciplinary investigators, contributing to collaborative initiatives that annually save the company $40 million.• Performed 15-20% of monthly report audits completed by the Social Media Fraud Analysts, contributing to the development of streamlined processes.• Facilitated the onboarding training program for analysts, adeptly adjusting training methodologies in real-time to address the distinct requirements of the audience.• Pioneered biweekly OSINT training, addressing quality assurance and enhancing analytical skills, resulting in a 15% QA score increase in three months. -
Fraud Analyst - Social MediaFarmers Insurance Jun 2018 - Mar 2022Olathe, Kansas, United StatesConducted in-depth information analysis leveraging OSINT techniques on social media extracting relevant data for unbiased reporting and supporting accurate claims valuation.• Implemented and tested new technology solutions, creating department-specific user guides for seamless adoption and usage.• Provided mentorship to new hires, optimizing processes and achieving full production one week faster through the implementation of efficient training materials.• Developed a comprehensive test case for analyst conference to stimulate group discussion and facilitate the exchange of analyst practices.
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Workforce Management AnalystFarmers Insurance Sep 2016 - May 2018Olathe, Kansas, United StatesManaged daily performance metrics for Claims Contact Centers, ensuring service standards, customer satisfaction, and staffing optimization through real-time escalations, proactive issue resolution, and intraday processes for improved service to Farmers Insurance customers.• Developed a customized Excel macro designed to streamline the skill audit process, contributing to increased accuracy and productivity within the audit workflow.• Launched and managed an internal social media page to streamline departmental communications and announcements.• Developed a comprehensive skilling initiative tailored specifically for Customer Service Agents (CSAs) who previously lacked training in managing Tow Calls.
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Residential AssistantPenn-Mar Human Services Oct 2015 - Jul 2016Freeland, Md• Planned activities to increase goal attainment for individuals in care• Budgeted monthly funds for activities• Implemented behavior plan strategies to increase safety for employees and consumers -
Clinical Social Work InternKennedy Krieger Institute Sep 2015 - Apr 2016• Earned a LEND Training Certificate from the completion of weekly trainings. • Conducted weekly therapy sessions with adolescents.• Completed psychosocial assessments weekly. • Planned and presented a parent panel on resiliency and coping strategies. -
Sales AssociateDsw Designer Shoe Warehouse Aug 2011 - Oct 2015Kansas City Metropolitan Area• Trained sales associates on company policies and business operations.• Completed inventory procedures and trained new staff on inventory processes.• Provided feedback to management team on store shipment procedures. • Receive recognition for customer service skills and use of new technology by regional management.
Alyssa Weeks Education Details
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Master Of Social Work - Msw -
Social Work
Frequently Asked Questions about Alyssa Weeks
What company does Alyssa Weeks work for?
Alyssa Weeks works for Social Discovery
What is Alyssa Weeks's role at the current company?
Alyssa Weeks's current role is Director of Customer Engagement | Trainer | Social Media Intelligence.
What is Alyssa Weeks's email address?
Alyssa Weeks's email address is al****@****orp.com
What schools did Alyssa Weeks attend?
Alyssa Weeks attended University Of Maryland School Of Social Work, Park University.
Who are Alyssa Weeks's colleagues?
Alyssa Weeks's colleagues are Mark Anthony Gamba, Fiona Gabrielle Colico, Caleb Frazier, Jong Yabut, Jeau Rain, Chuck Murray, Ruth Vina Pangilinan.
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Alyssa Weeks
Chemical Engineering @ Lehigh University | Semiconductor Manufacturing And Deposition Research Fellow | Lu Nsbe Membership ChairBethlehem, Pa
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