Alyssa Weeks Email & Phone Number

California, United States

Oakland, California, United States

- Managed customizations project pipeline, meeting with architects and customers to coordinate payment, timeline, and deliverables.- Lead Customer Support team, handling tickets, documentation, escalations, and training.- Facilitated key customer sales onboarding including media content collection.- Determined department KPI’s, managing project timelines and objectives throughout the project life cycle.- Managed prefabricated kit product logistics, building project timelines, retrieving customer invoices, and coordinating delivery between all parties.

San Francisco Bay Area

- Work with donors, recipients, and third-party delivery services, matching donations with recipients according to quantity, location, and delivery time-frames.- Manage the scheduling, hiring, on-boarding, and training documentation of Food Rescuers. - Provide live support for Food Rescuers, Donors, and Recipients, acting as point of contact to problem-solve time sensitive issues.- Track delivery patterns and maintain accurate customer account information, anticipating issues before they arise.- Help create OKRs and ensure Operations KPI’s are on-track and completed.

Oakland, California

- Create and communicate all Underwriting policy, training, procedures, and product requirement resources for both internal and external reference. - Produce weekly and daily Excel reports tracking team performance SLA’s and performed Quality Assurance analysis.- Execute detailed and efficient review of 3000+ partner contracts per month to meet company-wide metrics, maintain Mosaic’s Risk policy standards, and contribute to partner market objectives.- Serve as point of contact with Sales and Product Support for partner product launch and lead implementation of adjusted underwriting processes.- Complete 1700+ monthly milestone reviews, exceeding our personal team and Sales team goals of 90% volume completion at 97% SLA.- Evaluate 400+ conditionally approved credit applications monthly for potential fraud and compliance errors.

Oakland

- Completed backlog review of 500+ UCC Lien filing rejections by investigating county requirements and correcting submission errors with both our filing provider and county assessors.- Executed comprehensive and timely phone and web-based responses on loan servicing, payment discrepancies, loan origination timeline, and credit policy.- Administered Final Loan Payoff requests and delivered payoff timeline requirements to borrower and third-party lenders, facilitating loan closing completion.- Evaluated document discrepancies by researching and communicating with utilities, county officials, sales reps, and borrowers.

San Francisco, Ca

- Performed thorough residential solar system design review, checking for accuracy, consistency, and compliance of 250+ Electrical Design document sets per month.- Corresponded daily with Installation Partners regarding system design and policy requirements to coordinate process flow improvements.- Work cross-functionally with Sales, Training, and Business Development teams to minimize discrepancies and promote open communication channels.- Exceeded department goals of completing 98% of reviews within 48 hours of submission time.

San Francisco Bay Area

- Verified compliance of 25+ review requirements per contract package using high attention to detail.- Collaborated with team members to improve the review process, utilizing every available resource to make processing as efficient as possible.- Audited team reviews within Excel and SalesForce reports, correcting errors and acquiring additional information to maintain policy standards.

Ann Arbor

• Manage rental gear reservations, organize inventory and assist customers in the store, over the phone, and through email • Communicate with other branches of the University’s Recreational Department to properly and effectively coordinate cross-functional events• Collaborate with trip leaders to design wilderness trips and outdoor skill building classes. • Ensure data integrity in company database and billing• Headed coordination with local businesses to sponsor, donate and sell tickets for the Ann Arbor BANFF Mountain Film Festival

Ann Arbor

• Quickly adapted in a rapidly changing environment while providing superior customer service skills • Served meals and drinks to patrons, including knowledge of various German and local craft beers and cuisine while acquiring communication and etiquette skills

Bachelor'S Degree, German Language And Literature

High School, Honors In Fine Arts

Activities and Societies: Student Leadership Varsity Volleyball Varsity Lacrosse- Leadership and Life Chair for 2nd leadership rotation.