Responsible for all consumer and business endpoint products. Leading a organization of 30+ people working closely with executives and stakeholders to ship high-quality, consumer-focused, products to millions of customers. Strong end-user focus, leading daily meetings between Engineering and Support to quickly resolve customer pain points. Drove quality throughout the company, including the addition to quality metrics tracking customer satisfaction, automation coverage, bug backlogs, etc. Designed and directed the development of multiple test automation frameworks for a variety of products across different operating systems (Windows, macOS, iOS, Android, Linux) and different devices.Directed the implementation of a completely automated release process that enabled fast, error-free, repeatable deployment of new components to be distributed to endpoints. Moved test processes from in-house systems to cloud-based infrastructure using AWS, Azure Stack, and Azure DevOps for test case management, pipeline orchestration, and results reporting. Managed the development of test frameworks using a variety of technologies, including C++, C#, Python, Golang, Postman, PowerShell and many others.

Responsible for all IT Development Department activities, including recruiting, hiring, budgeting, vendor management, mentoring, and performance management. Directed a team of database developers to modernize a long-neglected series of Oracle-based line-of-business applications. Led by example; personally coding solutions using the following technologies: PL/SQL, T-SQL, RESTful/SOAP web services using JSON/XML implemented with C#, TFS, PowerShell and HP-UX shell (CSH/BASH) scripting, JavaScript in Oracle PSP forms, ASP.NET web sites, Oracle Enterprise Manager, SQL Management Studio, and BMC CONTROL-M jobs.

Responsible for the popular VIPRE Antivirus and VIPRE Internet Security products, the largest of GFI’s suite of products, accounting for over $20M in yearly revenue. Originally hired as a UX/UI developer for the VIPRE product line, I was also the managing lead for the development team and later, Program Manager for the product. Had overall responsibility for the direction of the product and charged with delivering on the vision. Known as a technical thought-leader in the company and expert in Windows application development. Additionally, I was responsible for hiring, coaching, and performance management of direct reports. Key technologies I worked with: C/C++, Win32, Windows services, ATL/MFC, WPF development using XAML/C#, using device driver (DDK) development, TFS, UI/UX design work with Balsamiq/Visio/PowerPoint.

Execute all that is necessary in order to ship high-quality, high-usability, and compelling internet security software for consumers. Includes managing the release schedule, feature definition, writing feature specifications, and working with departments throughout the company.

Manage a team of senior software developers creating advanced security software for consumers and enterprises. Responsibilities include daily management, technical direction, goal-setting, performance reviews, quality assessments and mentoring.

Short-term project to finish functionality, fix defects and improve performance of a large-scale custom SharePoint application in Visual Basic.NET. Worked extensively with ASP.NET controls, SharePoint object model, Windows Workflow, and Windows Communication Foundation (WCF) services that communicated to SQL and DB2 databases. Also coded client-side JavaScript, and made low-level HTML/CSS changes to improve the overall UI and user experience.

Managed the development of the Amazon.com ecommerce platform for Amazon WebStore, specifically the Self-Service Registration and Seller Success components, including search engine optimization. Responsible for all phases of the software development lifecycle, from requirements gathering to production deployment using agile software development practices. Managed developer and QA resources in Hyderabad and London using advanced SharePoint techniques for collaboration. Responsible for initial the SSR and product feeds for the UK release of Amazon WebStore and a unique partnership with British Telecom. Worked closely with Google Product Search to enhance SEO for WebStore sellers.

Responsible for speech programming interfaces in Windows Vista and Windows 7 and initial release of the System.Speech namespace in .NET Framework 3.0. Coordinated the inclusion of documentation, headers, libraries and sample source code in the Windows SDK. Coordinated development of TTS engines with Microsoft Resource in Beijing. Designed and developed a speech profile tool for end-users and managed the release of WSR Macros, a powerful enhancement to Windows Speech Recognition. Thousands of users downloaded the package in the first few weeks of availability. Was SharePoint administrator and performed release management for SCG end-user projects, including security and compliance engineering along with a unique community involvement program. Managed development of new API’s and the “Speech Watson” feature for Windows 7 that will save Microsoft millions of dollars in acquiring speech data.

Managed testing and shipping of enterprise-level network storage solutions based on the UNIX variant, FreeBSD. Extensive experience with all levels of RAID, JBOD and iSCSI over fiber. Performed several roles in a startup atmosphere, including technical sales engineer, on-site support, company IT guru. Company was sold to a large storage product firm in Silicon Valley.

Coordinated all aspects of the Flight Across America, a national aviation event honoring the first anniversary of the September 11, 2001 tragedy. I organized a team of a dozen volunteers, delegating roles, and coordinating events in 20 states. Created the project website, http://www.flightacrossamerica.com, and used Microsoft SQL Server to store pilot applications. All aspects of the project were Internet-based. From 8/11 through 9/11/2002, nearly 3,000 pilots participated in the project, along with representatives from each state. I piloted the lead aircraft to 20 states, meeting with the media, including appearances on CNN Sunday Morning with Anderson Cooper, and dozens of local TV, radio, and newspapers. Spoke with schoolchildren and elected officials to promote general aviation. Also coordinated logistics and security between 53 aircraft and federal and local agencies, including the FAA, TSA, NYPD, and the NJ State Police.

As a contractor, I coordinated documentation processes for Microsoft Server products, including Services for UNIX, Systems Management Server, and Microsoft Operations Manager. Worked with authors, editors, and production personnel to keep documentation projects on schedule using Microsoft Project. Also created a SharePoint-based team website, including customized modules using DHTML scripting with XML-based data sources.

Sole author of "Microsoft Windows 2000 Active Directory Programming" published by Microsoft Press (ISBN 0-7356-1037-1). All aspects of Active Directory and ADSI are covered in 450 pages with over 30 complete sample applications. Extensively researched and presented a history and implementation of network directories and helped the reader understand client-server interaction and LDAP-based programming using ADSI from a variety of languages including C++, Visual Basic, VBScript and ASP. Noteworthy for this type of technical publication is the amount of code samples and writing style that was praised as a “fresh, friendly approach to explaining concepts, ideas, and code samples” in the foreword written by Microsoft Program Manager Andy Harjanto.

Charged with creating a group within the Windows team to improve the accessibility of Windows 95 before shipping and create a long-term strategy that allows the operating system and applications to become more accessible. In addition to managing the development and testing of the Accessibility control panel, I specified a series of changes to Windows in order to make it easier to build accessibility aids. Shipped the initial versions of the Active Accessibility SDK that provided new COM interfaces. Several accessibility aids, Office 97/2000, and IE 3/4 were able to support the technology upon release. Later, our team worked to incorporate MSAA into AFC and WFC for Java, which is now the basis for Windows Forms in .NET. By version 1.2, over 40 different products incorporated Active Accessibility in some fashion and all initial success criteria was met or exceeded and its incorporation in mainstream products, such as speech recognition tools for dictation and automation utilities keep the technology in demand and widely deployed. I was Microsoft representative to the W3C and the Web Accessibility Initiative, contributing to several W3C recommendations including the Web Content Authoring Group (WCAG) and User Agent Working Group.

Responsible for the creation of software for blind and visually impaired users including the industry leading screen-reader, JAWS (Job Access With Speech) which presents the Windows user interface using non-visual means such as speech synthesis or Braille output. Primary developer for 2nd generation DOS versions and created “Smart Screen” heuristics for intelligent reading of text-mode windowing environments. Architect for the ground breaking JAWS for Windows product, released in late 1994. Made key design decisions such as adherence to the Windows keyboarding model and the use of an IL-based scripting language to facilitate a flexible behavior for the product. During this time, I worked at a very low-level, using C/C++ and Intel assembly language to create DOS interrupt handlers, Windows video, keyboard and protected mode virtual device drivers. Additionally, I developed a product for people with learning disabilities called WordScholar® and worked closely with vendors of speech synthesizers, speech recognition, and Braille input and output devices.Henter-Joyce later merged with others companies and became Freedom Scientific.