Chuck Robinson Email & Phone Number

Australia

In my current role, I oversee the management of SME Underwriting Operations for Commercial business. This entails leading five Underwriting Operations Managers who handle various SME products, including Packages, Commercial Motor and SME Professional Indemnity. Together, we manage a staff of 55 individuals, ensuring the smooth operation of our underwriting processes and the delivery of high-quality services to our brokers in the SME sector.Additionally, part of my role involves supervising our offshore team to ensure that operational processes are consistently followed. This is achieved through regular monitoring and governance measures.Furthermore, a key aspect of this role is our focus on the development and growth of our team members. We are dedicated to investing in their professional development and nurturing their skills as underwriters and professionals. This commitment to our people is integral to our success in providing high-quality service to our clients and brokers.

Sydney, Australia

In this capacity, I led several specialised underwriting teams, including those handling Motor Trades, Farm, Corporate SME, and SME for our Northern Territory brand TIO. My primary focus was overseeing the underwriting processes and service delivery for these products, ensuring that we provide top-tier customer service to our broker partners.Under my leadership, these teams underwent significant optimisation efforts to transition into profitable and compliant businesses, with a strong emphasis on consistency in underwriting practices and enhanced customer-centric approaches. This transformation led to improved team morale and high levels of employee engagement.My responsibilities and achievements include:- Supervising team workflow, ensuring adherence to KPIs & SLAs, managing reporting, telephone coverage, and fulfilling risk and compliance obligations.- Providing coaching and development opportunities to enhance employee skills and increase licensing across the team.- Overseeing the underwriting quality assurance program to maintain high standards.- Conducting presentations to key partners to promote our offerings and expand our portfolios.- Communicating changes in product, system, pricing, and underwriting appetite to stakeholders.- Contributing to technical initiatives aimed at achieving desired portfolio outcomes.- Participating in the annual review of underwriting guidelines to ensure relevance and effectiveness.Through these responsibilities, I've played a pivotal role in driving operational excellence, fostering growth, and maintaining regulatory compliance within our underwriting operations.

Sydney, Australia

In this role, I spearheaded the execution of strategies and initiatives aimed at fostering the profitable growth of Allianz’s SME, Motor Trades, Personal Lines, and Farm business segments. It was a dynamic and challenging position that demanded a diverse skill set to navigate various tasks effectively.My responsibilities and achievements include:- Managed portfolios across SME, Motor Trades, Personal Lines, and Farm business segments.- Served as the primary contact for platform, product, and wording inquiries.- Took the lead on a major large-scale automation project, resulting in the development of a new customer-facing platform for managing SME business.- Developed and implemented numerous system enhancements to improve business efficiency and enhance the customer experience.- Successfully led a project to upgrade the Landlord’s product.- Organised and facilitated customer feedback sessions to gather insights and aid in the development of solutions.- Conducted User Acceptance Testing (UAT) for system changes and new initiatives.- Achieved successful automation of the underwriting process for our largest SME scheme.In this capacity, I played a pivotal role in driving innovation, enhancing operational efficiency, and delivering tangible results that contributed to the overall growth and success of the business.

Sydney, Australia

I joined CGU following the Lumley acquisition. In this capacity, I led a team of eleven underwriters tasked with servicing SME and Commercial Motor broker business for Corporate and National Partners.My responsibilities and achievements include:- Supervising team workflow, ensuring adherence to KPIs & SLAs, managing reporting, telephone coverage, and fulfilling risk and compliance obligations.- Providing coaching and mentorship to foster employee development and increase licensing across the team.- Assisting in the seamless integration of the Lumley business into CGU, contributing to a successful transition period.Through these responsibilities, I played a pivotal role in ensuring the efficient operation of our underwriting processes while supporting the growth and development of our team members.

Sydney, Australia

In this position, I held responsibility for overseeing the NSW State Distribution function. This entailed managing a team consisting of seven Relationship Managers who interfaced with the market, as well as two internal support staff members. Together, our aim was to foster and maintain strong relationships between Lumley and our broker partners.Key Responsibilities included:- Driving profitable growth in alignment with budgeted targets across all product lines.- Cultivating and sustaining successful relationships with brokers to enhance business partnerships.- Qualifying opportunities to ensure strategic alignment and maximise outcomes.- Planning and executing all critical distribution initiatives, market messages, and sales pipeline management strategies.Through these responsibilities, I played a vital role in driving business growth, maintaining partner satisfaction, and ensuring effective communication and coordination within the distribution function.

Sydney, Australia

I take particular pride in this role with Lumley, where I was entrusted to oversee the servicing of their SME and Commercial Motor portfolio. Leading a team of fifteen underwriters across NSW and Qld, my accountability extended to transforming this team into a customer-focused, high-performing unit characterised by improved underwriting and a positive culture, fostering happy and engaged employees.Key Responsibilities included:- Supervising day-to-day operations, encompassing workflow management, adherence to KPIs & SLAs, reporting, recruitment, and telephone coverage.- Providing coaching and development opportunities to enhance employee skills and increase licensing across the team.- Managing P&L to ensure financial objectives were met.- Developing strategies to drive profitable growth within the SME segment.- Engaging in market-facing business development activities across NSW and Qld.Through these efforts, I successfully cultivated a team that not only met but exceeded expectations, contributing to the overall success and growth of the organization.

Melbourne, Australia

Responsible for leading and managing a team of five Account Managers who remotely service brokers across NSW, ACT and Qld.

Sydney, Australia

I have successfully led or contributed to numerous projects aimed at increasing efficiency for internal and/or external customers, automating processes or upgrading products and services. Many of which have been large scale system-based initiatives.

Sydney, Australia

In this role I was responsible for leading and managing a large team of twenty one underwriters who provide sales, underwriting and processing support to brokers across all products.

Sydney, Australia

In this role I was responsible for managing a successful relationship between Allianz and a designated panel of insurance brokers. I was accountable for delivering profitable growth in line with budgeted targets across all product lines. I had to develop and maintain sales development plans including growth and remediation actions.

Sydney, Australia

In this role I was responsible for underwriting across all general products including SME Packages, Commercial Motor, Motor Fleet, Public & Products Liability and ISR.

Sydney, Australia

Responsible for co-ordinating investigations into Domestic Motor and Householder claims where fraud indicators were present.

Processing of Motor Claims including lodgment, payments and recoveries.

Sydney, Nsw

Accounts Receivable

Sydney, Australia

Processing of Motor Claims - payments and recoveries. Coordination of vehicles in/out of Assessment Centre.

Graduate Certificate In Management

Diploma, General Insurance

Certificate Iv, General Insurance