Charles Swigart Email & Phone Number

Broomfield, Co, Us

United States

Denver Metropolitan Area

• Led a team of cross-functional resources to manage the Correspondent Loan Origination System and Empower Document Repository, generating over $15M annually.• Optimized costs by diverting funds from CAPEX and maintenance budgets, resulting in increased efficiency and savings.• Delivered client-customized business requirements for industry compliance and enhanced the document management ecosystem for 48 clients, generating $32M annually.

Westminster, Colorado, United States

• Led production for Cherry Creek Mortgage's startup brand, developing innovative wholesale loan products utilizing cutting-edge industry technology.• Implemented electronic income and asset verification and appraisal waiver pre-check, showcasing the company's commitment to efficiency and customer satisfaction.• Successfully demonstrated the viability of emerging technology, leading to the acquisition of the startup by Cherry Creek Mortgage (now Guild Mortgage through M&A).

Denver, Colorado, United States

• Collaborated with CMO to design consumer digital marketing campaigns.• Consumer direct digital marketing with 6% lead conversion rate and 30X the ROI ($340K).

United States

• Addressed inconsistent execution of PMO Playbook, removing roadblocks in the delivery of strategic projects through integration of necessary changes.• Project Management Initiative: Redeveloped PMO materials, illustrating defect remediation pathways while streamlining execution, and communication with the stakeholders.• Introduced various PMO methodologies in alignment with corporate PMO policy and steered implementation of new technology into client business operations and infrastructure by evaluating gaps in existing processes.• Produced $300K in milestone fees through on-time installations and increased client sales pipeline volume by 60% via a change management proposal.

Denver, Colorado, United States

Global AML/KYC Compliance Implementation Project Manager | North Highland Worldwide, Truebridge Resources | Atlanta, GA | May 2014 - Jun 2015• Coordinated process and technology improvements to three regional operating centers worldwide; migrated operations to new geographies; and conducted global standards due diligence on third-party vendors.• Transitioned global process from using declining technologies to emerging technologies thereby reducing waste and improving production times by 20%.• Doubled resource efficiency by shifting 50% of workload to idle resources in another facility. Global program with 6 major work streams.• Maintained a record of achieving 100% on-time delivery of 2014 and 2015 business requirements and amplified revenue by 5% by implementing highly effective process and technology improvements as a subject matter expert.• Narrowed approval response time from 4 to 2 weeks while reducing resource requirements by 25% through optimal coordination of the Global program.

Denver, Colorado, United States

• Spearheaded end-to-end process of custom software for mortgage loan audit application, reducing requirement-gathering time by 50%.• Led various change management initiatives for on-demand clients, proposed credit-risk management enhancements, and mentored 5 junior-level staff.• Earned CEO’s Crystal Ball Award for significant contributions to PMO function.

Westminster, Colorado, United States

• Directed audit compliance, mortgage, personal loans, insurance products, and customer issues for stable returns.• Managed a team of six producers and achieved 5-time District Employee of the Month.• Saved Citi $60M in mortgage/consumer loan losses.

Master Of Business Administration (M.B.A.), Executive Mba, 4.0

Bsit/Iss, Information Systems Security, 3.6

Smart Grant award winner for GPA achievement.

Aait/Vc, Information Technology: Visual Communication