Chuck Vail Email & Phone Number

Born 1980 in Iowa, but raised in Switzerland, I’ve been working with computers all my life. My first job was with the Swiss Government, where I gained valuable experience in a large-scale IT environment. When I moved to Austin, TX in 2004, I supported small businesses and home users through various call-center jobs, until I began freelance IT support in 2008. Using my integrity, quick learning skills and analytical abilities, my business was thriving until my priorities shifted with the growth of my family.In 2014 I joined a cloud start-up called Gravitant, which was acquired by IBM in 2016. During that time I helped build a support department that scaled to enterprise level. As our team grew, I became fascinated with finding ways to enable a small team to handle tough tasks. I received the opportunity to do so again in 2018 when I joined SourceDay. While supporting their supply chain application, my skills have grown to include an interesting mix of DevOps, Product Management, Engineering, and Team Leadership roles - yet my dedication towards delivering consistent customer satisfaction is what drives me.

Listed skills include Technical Support, Customer Service, Software Installation, Hardware, and 30 others.

• 

  University Of Maryland University College

  Associates