Steven Chui Email & Phone Number

Hong Kong

- Managed multiple enterprise customers in Hong Kong - Led communication between organizations and management teams - Improved customer experience: regular communication with customer (on-site or remote) to ensure a smooth and stable on-cloud operation - Cooperated with customer's technology department to analyze existing infrastructure, application architecture, potential projects, and assist in planning overall strategies of IT solution - Offered best practices on AWS Cloud: cost-saving methodologies, operational and security practices - Assisted in critical issue escalation and incident management to ensure effective solutions on technical issues - Actively gathered user feedback for internal product improvement - Participated in Builder Team to improve workflow and automate daily internal operation by developing various tools and scripts - Regularly delivered multiple topic sharing to customer and internal team

- Spearhead projects of target audience for advertising and marketing- Lead and deliver a content tagging management system- Responsible for studying and testing new technology for potential applications

- Managed, set up and maintained cloud and on-premises Hadoop- Analyzed and handled group level size data including website, content and user consumption logs- Designed and developed a dynamic and programmatic advertising system on cloud- Managed and developed a personalized content recommendation system

- Collected and organized external data to create daily consumption reports and dashboard for internal users- Worked closely with marketing team for customized campaigns to increase user-engagement

- Managed membership system development and maintenance- Integrated external payment gateway with membership system

- Developed and managed Asia-Pacific server alerting system- Led a team in delivering in-house file-management project