Steven Chui Email & Phone Number

Hong Kong Sar

Exploring creative and innovative products and services, business models, operation improvement methods for specific industries and social issues.

Hong Kong Sar

After comprehensive analyses of market, customer and user feedback, product, services as well as operations and finance, I contributed in overall enhancements for business operational maturity including:- Product upgrade and new product development- System upgrade involving redesign of electronics, software, AWS cloud database and I.T. infrastructure - Database upgrade involving data structure, data analysis model, alerting and reporting- Client services, technical services and internal operational process improvement with business automation involving CRM, inventory management, order administration systems, etc.- Supplier performance review and sourcing of new critical suppliers internationally

Hong Kong Sar

After launching the flagship product and service, concentrated on operations management, team building and motivation, performance analysis, business development, data analysis, customer and user feedback analysis, supplier relationship management, production planning, procurement, quality management, customer relationship management. Performed competitive analysis, market segmentation and positioning to enlarge the customer base. Prepared to the next phase of products, services and operations improvement.

Hong Kong

Urban Spring is a start-up company with a social mission of reducing single used plastic bottle in the society. As the first employee of the social innovative start-up company, I contributed in strategic business planning, branding, operation setup and product innovation of an IOT-enabled water refilling station system.

Hong Kong Sar

Control Panel was an I.T. service provider and computer product retailer. Responsible for business operational management including business strategy, finance, human resources, administration, procurement, inventory, retail, visual merchandising, order administration, marketing, etc.

Hong Kong

Yan Lee is a civil and E&M main contractor. Provided an internal operational efficiency audit and improvement advisory to the top management. At the same time, accomplished two E&M projects for building telecommunication equipment rooms in 13 MTR stations.

Hong Kong

In-charge of overall technical service operations, including product development, engineering, technical services, call center, logistics, office administration, aftersales service center, etc. Spearheaded productivity and efficiency optimization programme through data analysis, business process reengineering, team restructuring, KPI and rewarding system, business process automation, operational excellence cultivation, P&L management and knowledge management. Launched pioneer mobile emergency link system.Lifted productivity by ~30% and reduced costs by ~20%.Boosted customer satisfaction by more than 300%.Slashed staff turnover rate from > 35% per year to zero and maintained for more than 2 years.Reduced 50% staff injury occurrence by introducing an occupational health and safety program.

Hong Kong And Mainland China

Posh-Asia is an infant product company with a UK registered brand “Babisil”.Responsible for strategic planning, business development as well as product marketing and development.

Hong Kong

Kin Yat is a Hong Kong listed company (Stock code 638) and one of the most famous toy manufacturers.Managed two business subsidiary companies for ODM/OBM toy and consumer electronic products with P&L responsibility. Responsible for overall business operations management including sales and marketing management, product management, financial management, ERP and general administration.

Hong Kong And Mainland China

Techtronic is a Hong Kong listed company (Stock code 669) and USA listed company (Stock code TTNDY). It is one of the biggest manufacturers with owned brands of power tools, floor care and kitchen appliances with offices worldwide (MNC).As an account manager, managed a key OEM account, Royal Appliance (Dirt Devil).As a program manager, in charge of project bidding, product development and pricing.

Hong Kong Sar

PowerPhone (PPNL) is an affiliated company of INFA. I was seconded to PowerPhone as an PMC Engineer concurrently contributing my duty as Project Engineer in INFA.Responsible for PMC, sourcing and procurement, ERP and quality assurance.

Hong Kong

INFA is the pioneer of multimedia payphone service provider with more than 700 units in Hong Kong. Former of INFA Telemedia Hong Kong Limited, New World Cyberbase Limited, was a Hong Kong listed company (Stock code 276).Responsible for PowerPhone installation project management, technical service operations management and call center management. Performed corporate account management, examined P&L analysis and conducted improvement plan for each corporate account and individual servicing unit.

Hong Kong Sar

Uni-Zone is the pioneer distributor, design and build contractor for Hiross underfloor air-conditioning system, raised floor and partition wall system and underfloor power connection system in HK.Responsible for system design and installation projects. Performed technical sales, cost estimation and tender submission for new projects. Investigated system performance in terms of indoor air quality, energy saving and environmental protection under a $7 million ITF project.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Mechanical Engineering

Bachelor’S Degree, Science, Mathematics

Diploma, Engineering

High School, Grade 12