Chynna Serna Email & Phone Number

Denver, Colorado, United States

RxVantage provides free, cloud-based software that enables medical offices to more efficiently communicate and coordinate with the pharmaceutical and medical sales reps that call on their healthcare providers. RxVantage saves practices time, money, and frustration while simultaneously providing reps with more visibility and more opportunities to educate their most important health care providers.

El Segundo, Ca

• Manage Onboarding & Support Teams with encouragement and coaching techniques• Develop and implement all Onboarding training documents and procedures• Integrate & upload our client's current appointment schedules, rep data and preferences • Train new client office users and offer continued assistance post onboarding• Provide exceptional account management skills to ensure smooth transition and follow-up• Aggregate additional sales leads through current client relationships• Admin CRM User: Salesforce, Pipedrive, Hubspot, ZenDesk, Zopim, AWS Reporting• Create Annual, Semi-Annual, and Monthly reports for clients and internal company review

Manhattan Beach, California, United States

• Provided excellent phone, email, and chat based support to rep and office users• Helped manage first of the month releases with our tech team• Troubleshooted issues with clients and escalated as needed

Commerce, Ca

• Lead Copywriter: formulated all product descriptions and branding copy• Created and executed multi-level SEO/SEM marketing campaigns• Wrote unique HTML queries for our online marketplaces• Increased sales revenue by 113% ending 2015 with $3.2M• Co-director of Social Media: Facebook, Pinterest, Polyvore, and Instagram• Fashion Buyer: created seasonal product buying plans• Conducted selling report analysis to increase profit margins: Iconoflash.com, Amazon, Ebay, Zulily, Groupon, Rakuten• Created Pivot tables using V-lookup functions to analyze and sort large amounts of data• Uploaded Excel product templates onto selling platforms and update keywords/listings appropriately• Coordinated and styled photo shoots for both E-commerce and editorial use

Chicago, Il

•Provided the best in customer service while welcoming and engaging clients with a presence•Accurately fit and detailed proper foundation elements•Efficiently styled and wardrobed for all client lifestyle needs•Followed up with clients via email and phone, furthering relationship levels•Prosthesis Fit Certified: helped develop breast cancer patient and survivor program•Established over 50 Nordstrom Reward Relationships•Processed Direct-to-Customers (DTCs) for special items not available at our location•Personal 2014 Volume: over $366,402•2014 Annual Pacesetter - beat department goal by 20%•Highest Annual SPH (Sales Per Hour) in department

Chicago, Il

• Created Daily, Weekly, and Monthly - Sales & Activity Reports• Manager & Main Contributor of: Twitter, Instagram, Tumblr, and Blogging accounts• Organized the successful revamp of LPMA / Lincoln Park Merchants Association• Planned and executed monthly events / Including LPMA• Built relationships with other local businesses• Assessed the client's needs and wants• Guided clients to the right product for their needs• Resolved all individual matters with clients• Maintained correspondence with clients• Invited clients and guests in future events, sales, and promotions with Essentia• All opening, closing, and sale processing procedures• Hosted “A Hudson Holiday” with Michigan Avenue Magazine • Received over 300 e-mail captures per event • 1 million media impressions with Michigan Avenue Magazine

Chicago, Il

• Designed and executed store layout monthly• Totaling 20 floor and window changes monthly including painting, molding, lighting, and styling props• Assisted visual manager in creating in-store displays including upper bays, and accessory displays • Styled 40 mannequins each month coordinating shoes, accessories, and hosiery to tell a color story • Captured customer information to establish and maintain client relationship• Efficiently performed cashier transactions• Processed client chargesends for special items not available at our location• Executed wardrobe styling and selling tactics• Processed approximately 1,200 units of shipment efficiently and correctly each month• Transfered merchandise to outlet stores on a monthly basis• Executed new organizational procedure of 2011 stock room with over 38% higher stock levels than 2010.

• Worked with local businesses to create cross-market promotions• Assisted planning and execution of Fall 2010 Trunk Show• Assisted visual merchandiser with in-store and window displays• Answered and transferred phone calls• Located and transferred merchandise to other Gucci stores• Learned the basis of luxury retail business

Bachelor Of Arts, Business Administration And Management, General

Activities and Societies: Dean's List, National Society of Collegiate ScholarsGraduated magna cum laude

Education record

Activities and Societies: Dean's List, Cross Country, Track