Ci Liu Email & Phone Number

London, Gb

London, England, United Kingdom

• Providing excellent sales and customer support, ensuring high standards for garment care, and processing transactions and deliveries. • Following store policies and guidelines to prevent loss, ensure safety, and meet sales goals.

London, England, United Kingdom

• Maintained regular client communication, addressing inquiries and providing weekly reports.• Conducted market research and organized data for PR team, resulting in 10 monthly articles in top-tier industry publications.• Assisted in budget management, monitoring POs, contracts, and invoices for timely updates.• Managed cross-channel ad tracking, emphasizing cost-effective strategies, particularly on TikTok.• Contributed to the implementation of SEO strategies, ensuring top-ranking search results for Sony's category pages.

• Daily Responsibilities: Conducted platform metric analysis, produced weekly reports, managed Arabic copywriting, and ensured seamless web functionality for an enhanced user experience.• Marketing Initiatives: Formulated and executed growth strategies, highlighted by the successful launch of the 2021 Middle East marketing calendar, impactful campaigns during Ramadan and Black Friday, leading to substantial increases in daily active users.• Product Management: Played a pivotal role in optimizing website and app functionality, including the successful launch of the brand's Arabic language subsite and app, facilitated Cash on Delivery logistics for Middle Eastern markets, and spearheaded promotional initiatives like "Buy to Win" and "Refer a Friend."