Legal Services Support Unit (LSSU), Immigration Service Delivery (ISD).

Unit staff management and training. Ensuring and reviewing the output of legally-robust decisions in accordance with national, supranational and international law obligations.

Drafting legally-robust decisions while balancing the rights of applicants with those of the State in accordance with the provisions of the International Protection Act 2015.

Cuirim féin agus mo chomhláithreoir podchraoladh seachtainiúil i láthair ina ndéantar cur síos, plé agus anailís ar thopaicí ábhartha atá i mbéal an phobail. Dírímid ar na fadhbanna is mó a chuireann isteach ar dhaoine óga na tíre sa lá atá inniu ann, gan dearmad a dhéanamh ar rud beag grinn a choimeád sa chlár chomh minic agus is féidir. My cohost and I present a weekly podcast in which we tackle, discuss and analyse the most pertinent topics of the day. We focus on the problems young people often face, all while keeping a humorous and light touch to our approach.

I ensured the smooth administration of the clinic’s reception and the proper management of patient flow. Key skills included telephony, e-mail and social media correspondence, use of internal systems, processing and recording sizeable financial transactions and assisting patients at the flagship practice of Ireland’s largest dental clinic.

French-language position in which I performed a range of collection duties including:• Monitoring the status of ageing accounts and following established policies and procedures to obtain payment on negative balances via email or phone contacts. I upheld the highest level of customer service while supporting customers who find themselves financially (or non-financially) vulnerable, providing guidance and education to customers in order to return accounts to good standing and to avoid short- and long-term accrual of debt.

French/English bilingual position in which I was tasked with:• Welcoming guests on arrival to the park and check-in procedures• Front-of-house administrative tasks• Telephony, e-mail handling and customer-flow management• Providing information on the park and its activities combined with local/regional information

French/English bilingual position in which I was tasked with:• Welcoming guests on arrival to the park and check-in procedures• Front-of-house administrative tasks• Telephony, e-mail handling and customer-flow management• Providing information on the park and its activities combined with local/regional information