Responsibilities include the following:• Managing a growing team of support agents• Ensuring customer and partner issues are resolved in a timely fashion • Interfacing with customers and channel partners in relation to product issues, defects, programme updates and program change requests• Liaising with various departments to ensure tickets are escalated and prioritised accordingly• Utilising team resources and ensuring team skills are utilised efficiently• Managing… Show more Responsibilities include the following:• Managing a growing team of support agents• Ensuring customer and partner issues are resolved in a timely fashion • Interfacing with customers and channel partners in relation to product issues, defects, programme updates and program change requests• Liaising with various departments to ensure tickets are escalated and prioritised accordingly• Utilising team resources and ensuring team skills are utilised efficiently• Managing customer expectations • Implementation and maintenance of the Intact Software helpdesk system• Freshdesk system administrator• Integration of third party applications Show less

Dundalk Design Studio is an on-going personal part-time project designing and maintaining business websites.

2 Month period, responsibilities include the following:• Technical services administrations• Supporting field and office personnel• Server installation, configuration, and maintenance

Responsible for PC Repairs, giving customers technical advice etc