Ciara Foley

Ciara Foley Email and Phone Number

Product Manager at Workvivo @ Workvivo by Zoom
cork, munster, ireland
Ciara Foley's Location
Ireland, Ireland
Ciara Foley's Contact Details

Ciara Foley work email

Ciara Foley personal email

n/a
About Ciara Foley

Ciara Foley is a Product Manager at Workvivo at Workvivo by Zoom. She possess expertise in html, teamwork.

Ciara Foley's Current Company Details
Workvivo by Zoom

Workvivo By Zoom

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Product Manager at Workvivo
cork, munster, ireland
Website:
workvivo.com
Employees:
28
Ciara Foley Work Experience Details
  • Workvivo By Zoom
    Product Manager
    Workvivo By Zoom Nov 2024 - Present
  • Valid8Me
    Product Manager
    Valid8Me Nov 2023 - Nov 2024
  • Teamwork
    Associate Product Manager
    Teamwork Feb 2023 - Dec 2023
  • Teamwork
    Customer Champion
    Teamwork Mar 2022 - Feb 2023
  • Teamwork
    Software Qa Tester
    Teamwork Mar 2018 - Mar 2022
    County Cork, Ireland
  • Teamwork.Com
    Technical Support Agent
    Teamwork.Com Mar 2017 - Mar 2018
    County Cork, Ireland
  • Ericsson
    System Integration Engineer
    Ericsson Sep 2016 - Mar 2017
    - Perform solution configuration and integration activities in customer test and production environments- Analyse, prepare, implement and verify the configuration and integration of the nodes, network, system- Use knowledge of telecommunication networks, data communications and IP networking to resolve issues- Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards.- Responsible for management of the team webspace to facilitate knowledge sharing and transfer- Regularly contribute content to the knowledge share and present Ericsson Expert Analytics overviews to other team members- Created a starter pack for new employees to assist in the onboarding process of new hires
  • Voxpro
    Technical Support Specialist
    Voxpro Oct 2013 - Aug 2016
    Google for Work Chrome, Mobile, Migration and Sync Specialist- Field incoming help requests from end users via both telephone and work orders in a courteous manner.- Document all pertinent end user information and build rapport and elicit problem details from customers.- Prioritize and schedule problems. Deal with escalated cases and escalate problems as required to the appropriately experienced technician.- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution and apply diagnostic utilities to aid in troubleshooting.- Identify and learn appropriate software and hardware used and supported by the organization.- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.- Test fixes to ensure problem has been adequately resolved.
  • Voxpro
    Quality Lead
    Voxpro Jan 2015 - Aug 2015
    Google for Work Quality Lead- Ensuring continuous adherence to the quality guidelines with a strong focus on customer experience.- Reporting results and project updates to senior management and key stakeholders.- Training new hires and planned roll-outs of refresher training for any identified knowledge gaps.- Making sure that agents are performing to a high standard and meeting client requirements.- Liaising with managers to implement performance improvement plans.- Making sure that the quality standards are clearly set up and are communicated to all agents.- Investigating incidences of staff non-compliance of quality procedures.- Developing and driving continuous improvement initiatives based on root cause analysis.- Providing feedback to agents on their areas for improvement and their points of excellence.

Ciara Foley Skills

Html Teamwork

Ciara Foley Education Details

Frequently Asked Questions about Ciara Foley

What company does Ciara Foley work for?

Ciara Foley works for Workvivo By Zoom

What is Ciara Foley's role at the current company?

Ciara Foley's current role is Product Manager at Workvivo.

What is Ciara Foley's email address?

Ciara Foley's email address is ci****@****ork.com

What schools did Ciara Foley attend?

Ciara Foley attended University College Cork, University College Cork.

What skills is Ciara Foley known for?

Ciara Foley has skills like Html, Teamwork.

Who are Ciara Foley's colleagues?

Ciara Foley's colleagues are Lauren O'sullivan, Chris Miller, Brian Cashman, Aine R., Margaret Trietsch, Peter Laffey, Emily Buckley.

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