Ciara Gray Email & Phone Number

- Independently manage escalated conflicts by evaluating issues and coordinating across departments to develop solution-oriented action plans.- Externally address healthcare worker concerns regarding work environment and experience with empathetic communication via phone and email.- Coach internal team members on customer success expectations for all employees.

Greater Los Angeles, California, United States

Greater Los Angeles, California, United States

Los Angeles Metropolitan Area

Lead a portfolio of diverse clients, owning the entire client relationship lifecycle from onboarding to ongoing support. Manage client issues and escalations, collaborating with partner teams such as patient support, operations, data analytics, marketing, product engineering, and sales as requiredConceptualize and implement various Enterprise programs and Market Development strategiesOversee operations and lead over 550 clinical staff and 20 leads at the largest COVID-19 vaccination site in America

Los Angeles, California, United States

Assist in developing Care Beyond COVID mobile site model for underrepresented communities across Los AngelesCoordinate scheduling and logistics for 2 Wellness sites across Los Angeles. Operations include wellness checks, COVID-19 vaccinations and COVID-19 testingAnalyze data to inform best practices in patient education and outreachManage clinical staff and directives in accordance with CDC and Carbon Health guidelines

Los Angeles, California, United States

Los Angeles County, California, United States

SEO management and improvement using Shopify and Google AnalyticsWork with brand team to implement integrated marketing campaigns and execute across all digital platformsMonitor sales and promotions for products with a record of improving sales by 316%Manage Experiential Marketing & influencer initiatives directly with Brand Director

Greater Los Angeles Area

Manage and coordinate experiential marketing activations from conception to execution and wrap with a total budget of $2MM for brands such as Puma, Herschel Supply Co., KSWISS, Diadora and moreExecute paid, ticketed brand events across fashion, lifestyle and tech verticals with audiences ranging from 300-500KProcure general knowledge of materials and production processes for retail fixtures, trade show booths, custom build outs, launch events, pop ups and corporate meetings

Remotely managed Social Media part-time for over 2 years• Craft all social media announcements and promotional videos. Post to Twitter, Facebook, Instagram• Create and launch internal and external communication campaigns, resulting in a 20% increase in participation in classes and client retreats. Utilize MailChimp

Columbia, South Carolina Area

• Manage the content calendar, create and post promotional and educational content via Canva and Sprinklr• Volunteer at community and fundraising event for the Midlands AHA. Set-up, breakdown, greet guests, answer questions• Work well with other interns and team members. Attend staff meetings

Columbia, South Carolina Area

• Planned and facilitated events for 400+ members and their guests. Assumed risk management role during events • Coordinated and negotiated contracts with venues, entertainment, caterers, décor, safety and transportation. Successfully stayed within the $85,000 annual budget• Liaison with KD alumni. Upheld good social graces among other Greek organizations• Presented event details to Chapter Advisory Board. Spoke to chapter members on behavioral guidelines at monthly meetings

Bachelor’S Degree, Public Relations, Business Adminiatration Minor

Activities and Societies: PRSSA Woodrow Wilson Scholarship recipient Golden Key Honor Society Gamecocks for UNICEF National Society.

Credits Towards Bachelor'S Degree, Cultural Anthropology, 4.0

Studied abroad in Florence, Italy during the Summer of 2015. Earned 6 credits for multiple cultural anthropology classes in which I.