Ciara Harris Email & Phone Number

Baltimore, Maryland

Department of Recreation and Parks

Baltimore, Maryland

Chief of Staff for the Department of Recreation and Parks

Baltimore, Maryland

Department of Recreation and Parks: Executive Assistant to the Director and Legislative Liaison

Baltimore, Maryland

• Manages and monitors complaints related to transit services. • Collects, compiles and analyzes ridership, headway, docking and revenue data to prepare various reports and presentations. • Coordinates requested services with contractors, monitoring and approving expenditures and facilitates requests for amenities and services. • Submits grant applications, monitors status of grants, conducts and attends award meetings related to grants and funding projects. • Serves as Project Manager for grants and transit related services.

Collects, compiles and analyzes ridership, headway, docking and revenue data to prepare various reports and presentations. Coordinates requested services with contractors, monitoring and approving expenditures and facilitates requests for amenities and services. Monitors internal and external systems for updates, detours and issues affecting transit systems. Manages and monitors complaints related to transit services, directly addressing issues related to customer service, Title VI, headway, operator, operational and safety issues. Researches grant opportunities, gathers data, and gains support for grant awards. Submits grant applications, monitors status of grants, conducts and attends award meetings related to grants and funding projects. Drafts new revenue funding agreements. Serves as Project Manager for grants and transit related services; which include creating scopes, timelines, performance measures, project execution and close out, leading work teams comprised of internal and external stakeholders. Examines and recommends policies and procedures; analyzes route structure, recommending adjustments/extensions, creating standard operating procedures when needed. Interprets and advises on administrative policies and procedures, documents personnel related issues, creates new position descriptions and serves on interview panels as needed.

Managed and coordinated special events for four buildings. Maintained, reviewed, and revised standard operating procedures for Contract Administration, analyzing procedures and recommending improvements. Collected and reviewed payroll documents, cross-referencing account numbers to create a reimbursement report. Created, matched and approved expenditure authorizations, purchase orders, requisitions and receipts. Supervised office personnel ensuring all duties were performed accurately and timely. Communicated and interacted effectively with individuals at all levels of management. Coordinated the implementation and evaluation of new systems, policies and procedures, which includes writing and updating standard operating procedures.

Compiled travel reports and records. Prepared and sent expense vouchers to Dean's office for payment and maintained internal ledger of all transactions.

Master Of Public Administration - Mpa, Accounting And Finance

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Arts And Sciences (A.A.S.), Business Administration, Management And Operations

Education record