A self-starter who is driven and committed to getting the most out of myself and my team. I have a proven track record in delivering major events, business development, maximising revenue and running a ‘business within a business’.
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Hospitality Sales ManagerLevy -
Hospitality Sales ManagerThe Convention Centre Dublin (The Ccd) Jan 2023 - PresentDublin, County Dublin, Ireland -
Head Of Events DepartmentFallon & Byrne Apr 2012 - Dec 2022Dublin, County Dublin, IrelandIn my ten years running the private events business in Fallon & Byrne, I have been responsible for every facet of the commercials and operations which made this the most profitable department within the business. I worked closely with the marketing team to rebrand ‘The Ballroom,’ improving and revitalising the offering post-Covid, and helping to create new brochureware, photography and digital presence. • Responsible for all new business enquiries and client service management from initial enquiry to post event. • After three years, I increased turnover by 30%, adding an additional 30 weddings per year and developing a major corporate events business with a roster of regularly returning blue-chip clients as well as DMCs and PCOs. • As head of the department, I am responsible for recruiting, training and developing a team of 15, designing food & wine menus in collaboration with executive chef and wine buyer, and all financials including invoicing and accounts reconciliation. • I ensure that all targets are met across sales, payroll and margins, and report directly to the board of directors. -
Hospitality ConsultantFood Stuff Limited Sep 2009 - Mar 2012Dublin, County Dublin, IrelandWorking alongside a former director of Sherland Entertainment, we provided a consultancy service to a variety of clients and worked closely with them to offer front-of-house solutions for existing establishments as well as launching new ventures.Engagements included:Weafer & Cooper, Glasthule, Co. DublinI spent seven months spent setting up and running a 110-seater bistro and deli in Glasthule. After five months of trading, I hired a general manger to take over the business.The Irish Film Institute, Temple Bar, Dublin 2I carried out a nine-month consultancy project to increase sales and improve customer service in the café and bar, leaving the Directors of The IFI with a better business model having hit a revenue increase of €50k during the period. I retrained staff to upsell and increase table turnover, redesigned roster to control payroll and created themed nights to attract new clientele. The Wright Venue, Swords, Co. Dublin I worked for six months on the launch of this one-of-a-kind “super club” and entertainment centre in Swords. Under the umbrella of the marketing team, I created entertainment packages for the team, managed and oversaw events, and liaised with high profile clients. -
General Restaurant ManagerJo'Burger Ltd Jan 2009 - Aug 2009Blackrock, County Dublin, IrelandEmployed as GM for Jo’Burger & Bar with full responsibility for operations and development of the newly launched site in Blackrock. • 70-seater organic burger restaurant & bar• Voted no.1 restaurant in The Dubliner top 100 restaurant magazine • Received Food & Wine magazine’s X-factor award -
Restaurant ManagerSherland Entertainment Dec 2001 - Jan 2009Dublin, County Dublin, IrelandIreland’s leading hospitality and entertainment company at the time.I joined Sherland Entertainment in a part-time capacity whilst a university student, continuing to full-time roles eventually progressing to managerial positions having realised that hospitality was my passion.During my tenure I had the following responsibilities within the company:Odessa Club, Dame Court, Dublin 2Club General Manager responsible for operations and business development for the private members club (four floors consisting of a dining room, members bar, function room and roof bar).Eden Restaurant, Temple Bar, Dublin 2Restaurant Manager for a busy 130-seater contemporary fine dining restaurant.Café Bar Deli, South Great George’s St, Dublin 2 Restaurant Manager for 150-seater innovative restaurant and named in The Dubliner’s top 100 restaurants.The Odessa Restaurant, Dame Court, Dublin 2Restaurant manager for 100-seater chic, stylish restaurant famous for its brunch, cocktails and clientele.
Ciara Macken Education Details
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Business/Commerce, General -
Level Iii
Frequently Asked Questions about Ciara Macken
What company does Ciara Macken work for?
Ciara Macken works for Levy
What is Ciara Macken's role at the current company?
Ciara Macken's current role is Hospitality Sales Manager.
What schools did Ciara Macken attend?
Ciara Macken attended Institute Of Technology, Sligo, Wine & Spirit Education Trust.
Who are Ciara Macken's colleagues?
Ciara Macken's colleagues are Philippe Girard, Lou Moss, Lauren Thomson, Rosanna Codrington, Rebecca Slater, Matt Kiely, Martin Muir.
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Ciara Macken
Cultivating & Fostering A Positive Employee Experience And Culture At SurveymonkeyIreland5hotmail.com, invoke.ie, momentive.ai, surveymonkey.com, surveymonkey.com -
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