Ciara Mahon Email & Phone Number

County Dublin, Ireland

ations Manager · Answering queries in a timely and professional manner. · Liaising with the sales team to ensure clients are kept up to date. · Contacting Clients to arrange installation/service calls. · Logging of all service calls. · Preparation of paperwork for all works. · Instructing Installation and service team of works to be completed daily. · Stock management/stock take.· Arranging of Quotes for Invoicing.· Keeping up to date records for all staff regarding manual handling, safe pass etc. · Dealing with queries in regard to installation/service issues. · Conducting of weekly catch-up meeting. · Maintaining the Diary of the MD.· Maintenance and upkeep on all vehicle checks and fuel card usage. · Assistance with sales quotations on daily basis. · Managing of quotations and suppliers invoice prior to invoicing.

· Answering queries in a timely and professional manner· Monthly meeting with all Vacant Property Inspectors (VPI) and dealing with queries they may have. · Sending of all reports to customers. Including Property reports, Occupancy Checks, Break ins, and Maintenance works. · Maintenance on the master customer spreadsheet with daily updates. · Creating all Work in Process reports for customers on weekly/monthly basis. · Part of Triple Check team to ensure all new instructions are accurate and correct prior to sending.· Sending of daily instructions to VPI Drivers on a daily basis with correct and accurate information.· Creating of all vacant inspect reports for VPI Driver’s. · Answering queries for both accounts payable and receivable. · Preparation of document packs for all Peaceful possessions.

· Answering queries in a timely and professional manner· Updating and maintenance of the Supply Chain Log. (Customers shortages refusal and damages)· Assisting in the queries on key accounts for Lloyds and BWG· Updating the Musgraves portal in relation to Debit note· Processing of cheques on a daily basis and updating in house system with customers payments· Running invoices and statements for customers as requested· Dealing with queries in relation to shortages damages and uplifts as needed· Maintenance of the direct debit mandate database and filing.· Assisting other members of the team on key accounts/projects when needed· Allocating payments on daily basis· Processing of Direct Debit Rejections· Cash Calling on Overdue accounts· Processing orders for the sales department· Re-dating orders when rejected on in-house system· Day to Day scanning of back up for Credit Control· Bulk printing for all merchandiser and sales reps order forms on monthly basis· Reps post on weekly basis· Daily post run and monthly statement room· Running the post room on a daily basis

Key Account Manager for HPSG, Greenstar and Aramark Account queriesMain point of contact for Mitie Facility Management for the BOI accountMain point of contact for KBC bank Aramark, Greenstar and BOIAssisting in the account management for BOI and being the key point of contact for both BOI and MitieDealing with all issues and account queries for Key Accounts and BOIRunning reports daily and monthly for key accountsSending of annex paper work collections to the relative peopleDaily route planning and off route assigningDaily bag reconciliation for Bank of Ireland collectionsUpdating the route board for both companies on a weekly basisRoute planning using my route online to ensure an efficient route to reduce missed collections and incurring additional charges on the companyUpdating hand helds with the rep's daily routesIn-house training for new members of the customer care teamDaily updating of the drivers end of day paperwork and daily targets and sending to MD and directors at end of dayDealing with customer care rep (drivers) queries and questionsBringing driver issues/complaints to the attention of the Customer Care ManagerLiaising with the warehouse manager to advise on stock levels and orders which are going out e.g. Consoles coolersAnswering queries on deliveries and installs for the sales department of both companiesProcessing of manual docketsChecking the POD activity daily for hand held errors/issuesPlacing orders on in house systemAnswering queries by phone and emailBooking all couriers for any outgoing ordersDealing with our partner companies in Cork and RoscommonGenerating of weekly and monthly reports for in-house and key customersAny ad hoc jobs which arise

Dealing with customer complaintsDealing with account queriesReplying to customers emailsFiling and keeping the customer concerns file up to date for auditsCustomer service over the phoneBooking commercial services through in house systemLiaising with transport department over missed collectionPoint of contact for Dolly skip hire responsible for placing all orders and queries from Dolly skip hireDealing with sales rep's and placing orders for commercial customersTaking orders for skip services online and over the phoneCalling back of missed collectionsAssisting in compiling missed collections over the Xmas period due Covering reception

· Account Queries · Placing of bets through Telebet System· Depositing and withdrawing money to/from customers’ accounts· Customer Services all over the phone· Betting knowledge

Fetac Level 6 Certificate, Advanced Legal Studies, Fetac Level 6

Certificate In Secerterial And Office Adminstration, Fetac Level 5

Education record

Education record

Leaving Certificate