Ciara Perry Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

United States

Draper, Utah

Draper, Utah

Salt Lake City, Utah

Salt Lake City, Ut

- 3rd member of newly created operations analytics team which focuses on building and maintaining reports, models, and visualizations to provide insight into user experience and business performance- Utilize SQL & Tableau to research, analyze and troubleshoot data and make recommendations based on detailed analysis and a deep understanding of the business- Import, export and manipulate large data sets in multi-million-row databases under tight deadlines- Write and automate tools and… Show more - 3rd member of newly created operations analytics team which focuses on building and maintaining reports, models, and visualizations to provide insight into user experience and business performance- Utilize SQL & Tableau to research, analyze and troubleshoot data and make recommendations based on detailed analysis and a deep understanding of the business- Import, export and manipulate large data sets in multi-million-row databases under tight deadlines- Write and automate tools and scripts to increase departmental efficiency and automate repeatable tasks Show less

Salt Lake City, Ut

- 5th member of newly created team working on top tier, highest escalated issues- Maintained > 95% customer satisfaction rating- Developed team’s initial agent and department level tracking by manually pulling and aggregating available data- Identified, investigated, and resolved client concerns to protect the integrity of the marketplace through liaising with multiple parties and facilitating satisfactory resolutions for concerns

Salt Lake City, Ut

- Employee number 115 from a Google and Sequoia backed tech startup- Maintained > 95% customer satisfaction rating- Certified SME (Subject Matter Expert) within 3 months of employment- Received inbound calls from existing and prospective clients. Solicited information about the caller’s needs and educated with applicable information about site.

Salt Lake City, Ut

- Quoted, booked, and monitored freight shipments for reputable companies through nationally recognized carriers- Identified and resolved discrepancies in carrier pricing, ensuring clients obtained the best rates possible- Compiled, submitted and monitored necessary documents for claim reporting and payment- Consolidated electronic and hard copy invoices into detailed reports for clients’ accounting department- Managed general office administrative operations

Salt Lake City, Ut

- Specialized team of 3 which identified, investigated, and resolved provider issues to expedite successful completion of the credentials verification process and retain clients- Trained 18 additional specialists to assist team with high volume- Led and monitored the data-gathering process, during a critical testing phase, soliciting feedback from users for a customized program valued at $2 million- Developed monthly luncheons and activities to build morale and foster business… Show more - Specialized team of 3 which identified, investigated, and resolved provider issues to expedite successful completion of the credentials verification process and retain clients- Trained 18 additional specialists to assist team with high volume- Led and monitored the data-gathering process, during a critical testing phase, soliciting feedback from users for a customized program valued at $2 million- Developed monthly luncheons and activities to build morale and foster business relationships among colleagues- Performed various administrative duties, including meeting scheduling, planning, and notation Show less

Salt Lake City, Ut

- Streamlined position workflow and processes and up-skilled existing team members- Developed policies and procedures guide related to position- Compiled, prepared, distributed, and filed incoming provider applications- Managed the flow of incoming and outgoing mail and faxes