➡️ Spearheaded operations including responding to customer questions, solving technical problems and providing outstanding service for any wireless/mobility needs.➡️ Exceeded goals by executing research efforts to identify new marketing strategies, business opportunities and the performance of competitors.➡️ Developed solutions to aid customers in making their daily lives better through US Cellular products and services including selling the value of US Cellular devices, accessories and service plans and maximizing customer connections.➡️ Delivered an outstanding store experience that improved customer loyalty and strengthened the US Cellular brand while also exceeding key performance objectives, including sales and customer satisfaction goals.➡️ Improved processes including managing financial transactions and introducing promotions and opportunities to customers.𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝗮𝗻𝗱 𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀➡️ 𝑅𝑒𝑐𝑜𝑔𝑛𝑖𝑧𝑒𝑑 𝑓𝑜𝑟 𝑏𝑒𝑖𝑛𝑔 𝑡𝑜𝑝 20 𝑖𝑛 𝑟𝑒𝑔𝑖𝑜𝑛 𝑜𝑢𝑡 𝑜𝑓 240 𝑎𝑠𝑠𝑜𝑐𝑖𝑎𝑡𝑒𝑠. ➡️ 𝐴𝑐ℎ𝑖𝑒𝑣𝑒𝑑 𝑇𝑜𝑝 2 𝑠𝑡𝑎𝑡𝑢𝑠 𝑖𝑛 𝑚𝑦 𝑠𝑡𝑜𝑟𝑒 𝑖𝑛 𝑆𝑎𝑙𝑒𝑠 𝑎𝑠 𝑤𝑒𝑙𝑙 𝑎𝑠 𝑟𝑒𝑐𝑒𝑖𝑣𝑒𝑑 𝑛𝑢𝑚𝑒𝑟𝑜𝑢𝑠 𝑎𝑤𝑎𝑟𝑑𝑠 𝑓𝑜𝑟 𝑚𝑦 𝑠𝑎𝑙𝑒𝑠.

➡️ Achieved goals such as conducting monthly coaching on retention and customer satisfaction, providing quick and real-time solutions for representatives in the sales environment, and led monthly leadership meetings/trainings.➡️ Offered and educated customer on the benefits of apple products and services and explained how the recommendations will add value to the customer's wireless experience.➡️ Drove growth and numbers to achieve goals for the store and company provided outstanding customer service throughout various transactions.