-Offered administrative support to CEO, COO, VP, and VP of Business Development-Oversaw inventory management directly with the 3PL , updated Shopify accordingly-Negotiated rates and expectations from branded merch vendors.-Created competitive analysis breakdown comparing pricing and promotion choices from top brands within our category to drive performance and process improvements. -Managed large consumer data sets to inform and create best-in-class customer experience through Ecomm and social -Collaborated with cross-functional teams to update shipping and order policies, and to establish special project, Ecomm sale, and backorder SOPs-Created over 100 education based articles to answer consumer questions-Trained AI to increase automation rate of consumer interactions to 58% and decrease resolution time by 2d 07h.-Coordinated assets, sample orders, travel and worked trade shows across markets.-Spearheaded Sampling programs to populate 2,000+ reviews to exist across Ecomm and retail.com.-Responded to customer service emails, chat box inquiries, native online reviews, and retail.com reviews daily.

-Offered administrative support to the Brand Manager, Social Media Manager, and Marketing Agency by overseeing the development of Brand Guidelines and acting as a person of contact with outside contractors-Supported on-site and off-site meetings-Functioned as a project manager coordinating team projects including the global launch of a brand website-Offered on-site support for multi-day consumer-facing activations both locally and nationally based. -Assisted in the planning, execution, and breakdown of said activations. -Executed the translation of 30+ product labels-Lead weekly team meetings with key brand partners and cross-functional teams-Cultivated a network of hairstylists to provide hair education for our consumer-focused activations, social media, website, and consumer inquiries.-Booked over 100 influencers for multiple brand campaigns across Tik Tok and Instagram. -Coordinated shipping products and giveaways with the logistics manager. -Created copy for over 30 product labels, over 15 online bundles, and 5 blog posts. -Coordinated a short film festival in partnership with Georgia State University awarding the winner $2500. -Functioned as CD/PM on photo/video shoots to create assets used across social media, websites, and live media.

-Answered and redirected consumer inquiries on both Facebook and Instagram to ensure a quick and educational response.-Created and Scheduled 16 weeks of video, photo, and creative content across multiple platforms.-Created the content and caption copy. Strategically chose 7-10 hashtags per post on a rotating basis.-Grew follower count by 433% in 3 months. Increased engagement by over 100%

-Executed confirmation calls with talent regarding self-tapes and in-person auditions. Helped to organize sides for new talent auditions.-Logged and mailed checks to talent in and out of state.-Logged payment, location, travel, per-diem, trailer, and schedules for bookings by talent.

-Organized club events into the managerial workbook to ensure clarity and organization for the managers and catering staff.-Scheduled daily reservations for dinner, lunch, and club-wide events and ensured buffets were properly labeled.-Assisted serving staff and food runners as needed to keep dining rooms presentable and ready for incoming guests, and graciously accommodated guests with special requests.