Ciara Moore Email & Phone Number

Lakewood, OH, US

Cleveland, Ohio, United States

Put-in-Bay, Ohio, United States

• Managed and monitored the front-of-house, including customers and staff members of resort restaurant.
• Provided exceptional customer service in a restaurant that serves over 1,500 customers per weekend.
• Trained new employees on customer service protocols.
• Conducted bi-weekly meetings, introduced new products/areas of service, addressed any concerns, and wrote front-of-house employee performance reports.

County Cork, Ireland

• Created and distributed a communications campaign to welcome and engage students.
• Ensured a safe and responsible environment on campus regarding COVID-19.
• Provided student tours of the college campus.
• Managed the information desk to aid students and visitors.
• Contributed to major college events such as registration, orientation, career fairs, balls, and graduation.

Norton, Ohio, United States

• Served guests in a fast-paced environment and managed time for an optimal experience for each guest.
• Boosted revenue and increased tip value by successfully building strong connections with customers and upselling orders.
• Mastered product knowledge and delivered tailored service. dependant on the customer’s needs and preferences.
• Managed orders and accompanying financial transactions a using digital Point of Sales system.
• Achieved consistent highest sales records on multiple occasions, resulting in various rewarded prizes.

Tourism Management And Marketing, Business Administration And Management, General, First Class Honors (1:1) / Gpa: 3.92/4.0

High School Diploma

Activities and Societies: Drama Club, Speech and Debate Club, Marching Band, Symphonic Band, Glee Club, Choir