Ciaran Mccallion Email & Phone Number

Ireland

Gathering, understanding and documenting business requirements and impact on existing processes, systems, data and people.Drive and challenge business units on their assumptions of how they will successfully execute their plans.Ensuring that the benefits of the relevant proposals are clearly articulated.Developing options for delivery of requirements and recommending the optimal solution.Embedding a lean approach and culture to process improvement and problem solving in the organisation.Working with Program and Project Mangers to remove roadblocks. Assesses approaches being used by project teams to ensure validity of data analysis and ensure decisions are compliant with business architecture principles and strategy.Communication with key stakeholders on a regular and agreed manner - ensure their requirements are being met and that key design principles are understood and adhered to.

• Analysing data from customer interactions, developing and implementing ideas to improve processes that impact customer experience within different Lines of Business• Working on various process development strategies• Actively participating in cross functional projects• Present deep dive results to key stakeholders on a weekly basis• Act as a knowledge expert with regards to providing information to improve customer experiences• Point of contact for project managers and the business unit in my team leader’s absence• Working to resolves customer issues through continuous improvement initiatives During my time with eBay, I was heavily involved in growing the “Click & Collect” service from pilot to full launch; providing details on improving the service and also the customer experience. While working for eBay I have obtained two spot awards; the first highlighted my achievements that I have made with mapping out new processes; the second was for the work on my Lean Six Sigma Green belt project. As part of the Green Belt project I had to carry out both internal and external research and apply it to the issue I was investigating.

Retaining customers with SKY products and services•Up-selling Broadband and various packages to customers •Cross selling products and services to existing customers •Dealing with win-back customersDuring my time with SKY Ireland I was employed as a retention advisor on a team of 80 individuals who were charged with retaining customers who wished to leave SKY and also selling additional products such as SKY Broadband & Talk or Premiums such as SKY Movies. I held an above average ratio for my area and exceeded all targets set for me.

Liaising with design teams, architects and suppliers to ensure on target completion with the correct specifications •Compiling tenders and quotes for both large and small RFQ’s•Managing projects from initial quotation to completion. •Producing drawings for office layouts to utilise space •Discuss client’s options and quotations with them •Processing orders •Continuously updating the website and social media sites with new ranges, product updates and company information•Management of customer databases I initially joined Sheelin Office Group on a JobBridge internship. I was then employed directly by the company after six months. During my time with Sheelin I further developed my management skills.

• Liaising with clients with regard to planning permission; retention or extensions• Project manage the construction of a dwelling from design to completion.• Property surveys for potential buyers• Drainage Design layouts• Site surveys (land levels, drainage, boundary surveys etc) • Planning & tender drawings (including working details and specifications as required) • Construction drawings & commercial fit-out drawings • General office administration and invoicingI am highly proficient in AutoCAD, Microsoft Office and Windows applications which I used daily while in this position. I am also more than familiar with current Irish building regulations and market trends which have helped me to offer support to customers and provide technical guidance to both customers and contractors alike.

Certificate In Business Analysis - Nfq Level 8

Certified Green Belt - Qqi Level 7

Construction Technology