Leading a team managing Technology Service Management activities for SA Water including Incident, Change Enablement and Release, Problem Management, Knowledge Management, Service Transition and Reporting initiatives.Ensure service transition activities achieve optimum efficiency reducing costs and align activities for services.Responsible for the transition of new or changed services for the introduction into SA Water’s production environment.Responsible for the ITIL processes of Change Enablement, Problem and Knowledge ensuring they continue to deliver efficiency and support the SA Water technology environment.

Leading a team managing Service Transition and IT Service Management activities including, Change Enablement and Release, Problem Management, Service Transition and Testing.Ensure service transition activities achieve optimum efficiency reducing costs and align activities for services.Responsible for the transition of new or changed services for the introduction into SA Water’s production environment.Responsible for the ITIL processes of Service Transition, Change Enablement and Problem ensuring they continue to deliver efficiency and support the SA Water technology environment.

Support the quality assurance and proactive planning of all changes to SA Water’s information technology environment and all aspects of release management to ensure the implementation and delivery of IS Projects aligned with business policies and procedures.Govern the Change Management process and procedures to ensure Changes are successful and without adverse impact.

Managed and responsible for the governance of the Problem Management process for a number of key clients, driving teams to perform root cause analysis and taking corrective actions to prevent the recurrence of high priority Incidents in an environment.Ensure compliance of the Problem Management process, as well as conducting proactive analysis, reporting and process improvement initiatives.

Responsible for the performance of the Premium Wine Brands Service Desk and Desktop support staff across Australia and New Zealand measured against key performance Indicators and business objectives and targetsEnsured a high-level of support for Executive members and their Assistants across the region.Provided timely reporting and dissemination of information to the business and IT managers with regards to Incident, Problem and Change Management.

Managed the day to day activities of staff on the Help Desk.Ensured timely escalation and resolution of Incidents.Acted as a Subject Matter Expert and an escalation point for Help Desk staff.