As Franchise Operations Project Manager, I lead nationwide transformations in HR, Time & Attendance, Payroll, and operational systems for our franchise network. My role centers on seamless deployment, franchisee engagement, and change management to ensure effective system integration.Key Responsibilities:Transformation Leadership: Drive franchise-wide system upgrades, managing all phases from planning to implementation.Training & Engagement: Develop and deliver training programs to support franchisee adoption, fostering engagement with new tools and processes.Change Management: Act as the primary change manager, guiding franchisees through transition phases and addressing any challenges in adoption.Project Management: Oversee project timelines, resource allocation, and key milestones to ensure projects stay on track and meet operational goals.Process Optimization: Collaborate across teams to refine operational processes and set monthly success measures for continuous improvement.Data-Driven Improvement: Collect franchisee feedback to enhance system rollouts and optimize future implementations.This role drives consistent franchisee success, operational excellence, and a strong foundation for sustainable growth.

As a Franchise Culinary & Operations Coach at GYG, I drive operational excellence and team success by:Coaching leadership teams to execute store strategies aligned with GYG standards.Building strong, collaborative relationships for long-term growth.Owning area P&L, focusing on cost management, sales growth, and financial forecasting.Ensuring high WHS and Food Safety standards through regular audits and support.Leading guest-focused teams, driving exceptional service and quality.Creating a culture of accountability, fostering a motivated and proactive team.

Driving state excellence in operations and sales through key capability projects.Supporting with new Franchisee Recruitment as they join the GYG networkTraining and onboarding of new Culinary and Operations coaches in the GYG network. Training and onboarding of new franchisee’s joining the GYG network.Supporting GYG's rapid growth plan in the new restaurant opening space. Leading Franchise Capability projects such as Leadership Education sessions & Change management projects.

McDonald’s Australia Ltd is one of the Lead Market countries of the McDonald’s Corporation. The Australian business comprises of 940 restaurants, 85% of which are owned and operated by 270 Licensees. McDonald’s Australia employs 100,000 people, including 400 people in the corporate offices across the country. As a Relationship and Business Manager at McDonald's Australia, my role is broad in terms of the support it provides the business. The main responsibilities of my role include:• Manage the rollout of strategic and operational initiatives across multiple sites;• Drive annual Franchisee reviews and provide coaching to business leaders to ensure consistency of national strategy;• Coach management teams through a broad range of operational, people, sales and profitability issues;• Ensure Franchisees are upholding their responsibilities within the franchise agreement;• Protect the McDonald’s brand by ensuring Franchisees are complying with people legislative minimums, food safety, safety and security practices;• Key contact for Franchisees and the corporation through a range of high level management; • Partner and collaborate with Franchisees to identify & implement change initiatives across a broad range of business functions including; Operations, Customer Experience, Financial Control, HR/Talent Management, Sales & Marketing;• Obtain and analyse relevant data to assist business owners in identifying growth opportunities within their organisations;• Engage and align stakeholders to the strategic priorities of the broader business and coach for continuous improvement.

• Managing a patch of corporate-owned restaurants providing consultation and guidance. • Area Manager (Operations Consultant): Lead, manage and coordinate 10 corporate-owned stores with a staff of over 1200 employees. Scopes of work includes auditing, compliance, performance management, customer service and ensuring business targets and goals are being achieved.Duties:• Oversee multi-site store operations ensuring exceptional customer service, leadership and management. • Accountable for the financial performance of all corporate stores including setting budgets, creating projections, managing P&Ls and processing accounts payable. Identify and resolve any issues or discrepancies. • Direct a team of store managers to drive sales, customer service, profitability and people development.• Lead talent development including recruitment, retention and professional development for corporate staff.• Implement new and innovative processes to maximise business and employee productivity.• Provide hands-on assistance and support to the State Manager and issue updates on store performance.• Analyse and interpret customer-centric data to identify trends in customer service. Develop innovative action plans alongside the team to drive stronger results across store operations.

People • Models performance standards for all manager tasks, crew stations & maintenance.• Demonstrates and enforces the leadership behaviours by setting the pace and communicating effectively.• Conducts management meetings, crew opinion surveys and communication sessions.• Enforces all people minimums and legal requirements.• Ensures consistent restaurant adherence to all personnel policies, Equal Employment Opportunity, security and safety procedures.• Leads the development and training of all restaurant employees• Develops and implements effective succession planning to provide for future growth.• Creates long term objectives and plans for people development.• Completes and presents performance reviewsQSC/Sales Building• Manages and establishes QSC&V standards to be maintained by all managers on all shifts.• Ensures critical standards for raw and finished product quality maintained at all times.• Ensures critical standards for service, speed and quality maintained at all times.• Creates long term restaurant objectives and action plans for QSC & sales building.• Is proactive in approach to changes in volume patterns and promotional activities to ensure operational standards are maintained.• Develops and implements restaurant extensions of national promotions.• Leads in-restaurant implementation of new products and procedures.• Ensures effective rostering of crew to build the business on all day parts.Profit• Is personally accountable for the profit results of the restaurant.• Accurately projects and controls all P&L line items.• Projects and reconciles monthly P&L, identifying profit opportunities.• Creates long term objectives and action plans for profit.Administration• Administers in-restaurant payroll procedures.• Ensures completion of safety checklists and hazard log.• Maintains personnel files for both crew and management.

• Shift Management• Crew Rostering• McHappy Day Co-ordinator • Development of training programs• Budget & Labour Management• Recruitment and Orientations• P&L Reporting• QSC Management• Administrative Tasks• Marketing & Community Relations• Ronald McDonald House Ambassador