Ciaran Byrne Email & Phone Number

Belfast, Gb

Belfast, Gb

Driving our SaaS and on-prem customers' business outcomes by developing and aligning on success plans. Identify risks to business goals and develop plans to mitigate that risk.Ensure successful adoption of products and solutions with successful onboarding strategies and cadence.Accelerate adoption of Micro Focus solutions to realize maximum return on investment.• Account management of strategic customers at all levels. (TCV £11m).• Identify opportunities for upsell and cross-sell (delivered over £160k with an equivalent in pipeline).• Provide reporting on customer health and engagement levels via QBRs.• Risk management and mitigation within the accounts.• Onboarding new customers to SaaS solutions• Migrating on-premise customers to SaaS.• Creating, maintaining, and reporting on customer success plans.• Collaborate with sales, marketing and product teams as ‘voice of the customer’ feeding back into the product groups.• Maximize customer engagement and work on converting that to reference stories.

Belfast

Account management and escalation support for key customers.Top account management and maintenance revenue protection.Deliver Proof of Concept demos to customers to help Sales and Professional Services.Team mentoring and training in the use of testing software and best practice.Create knowledge base entries and technical articles for the Microfocus community.Conduct case reviews to ensure technical accuracy and customer handling.*Planned and delivered a version currency project across product customer base.

Belfast, United Kingdom

Provided technical support to customers for Silk software suite.Created, debugged and customized test scripts.Analysed results of load tests in order to identify bottlenecks.Tested various technologies including HTML/HTTP, SAP and Citrix.

Belfast, United Kingdom

Gathered requirements from multiple document sources including use cases and wireframesDrew up test plans for the testing of Alliance web front end.Functionally tested conditions – logged, tracked and retested defects.Compiled data for automated testing.Used QTP to regression test between iterations.

Reviewed forecast changes and realigned production.Loaded Master Production Schedule to take in demand deviations.Identified shortages and got ETA’s from buyers.Liaised with customer to improve on delivery and quality.Raised daily Sales Orders to meet daily customer demand.Scheduled 6 automated and 2 Manual production lines.Planned production across 24-hour shift patterns with up to 100 operatives per shift.Managed all aspects of Works Orders and MRP reporting.Implemented a new shop floor tracking system (STARS).Carried out audits of Solectron FGS for successful ISO 9002 quality certification.

Education record

Certificate In Full Stack Web Development, Computer Software Engineering