Ciara S. Email & Phone Number

Working on behalf of our largest client, META - As a BDR Player coach my focus is to ensure our is team is delivering repeatable & profitable pipeline – ready to step in when needed to ensure goals are met. Responsible for the growth and retention of our partners customer base. Measuring BDR performance, monitor & coach daily activity inputs such as calls.

Greater Dublin

• Currently managing one of the company's largest client - Aldi Ireland
• Reporting point of contact for all area managers & store managers in Ireland
• Operate daily in Microsoft Dynamic Navision (NAV)
• Generation of client quotations, Negotiate with vendors on behalf of client
• Generation of purchase orders and presenting finance reports for client
• Effectively manage projects to ensure successful execution and client satisfaction

County Dublin, Ireland

• Lead & head up multiple teams & sales motions (Outbound Sales, Inbound Sales, Inbound Retention, Fixed Broadband & Mobile Broadband, Live Chat) all in the Telesales and Retention department. Details of my role:
• Lead and motivate my team of 10-20 agents to exceed sales, call quality and KPI targets
• Review quality of work performed by the sales team through monitoring call and chat recording systems and applications.
• Lead the roll out of 3 large projects designated to my team to test before going live
• Weekly 1 to 1 training sessions with agents to work on call quality and sales pitch training – Listen to 40+ calls weekly to coach and develop call quality standards
• Travel to other contact centers on behalf of Vodafone to mentor and coach Team Leads and their teams on call quality and sales training

County Dublin, Ireland

• Chosen to be a Business Acceptance Tester for “one of the largest transformation programmes ever undertaken by Vodafone” Equoinox - A €120 million euro project an overhaul of all IT systems
• Understanding what Vodafone’ business needs are and ensuring that Equinox project delivers on those needs and also to meet business requirements in a specified Vodafone business scenario against the Business Case.
• Provide coaching and mentoring to other team members across VIS, VISSI, TSaR (Egypt, India, Contact centres in Ireland) and led numerous training demos to coach managers from different departments on the business.
• Support the first drop of live customers on the new Equinox systems and report any trends or feedback from customers to other members of the business.
• Raising defects based on technical issues and also to ensure easy usability of the system for agents, comply with team standards and procedures.
• Designated to create and deliver status reports daily and weekly to business owners of Equinox with updates and statistics of all care teams VIS, VISSI and TSAR.

Sandyford, County Dublin, Ireland

- Worked on both Mobile & Fixed Broadband Teams - Awarded Star award for top agent on floor for highest NPS score from customer feedback and highest sales / retention stats - Achieved each Sales Targets & KPIS each month- Upgrade & recontract customers - Mobile Broadband & Upselling - Create leads for other departments - Create an exceptional customer.

Start Your Own Business Course

Diploma, Merchandising And Buying Operations, Level 5 Qqi