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• Instructionally-designed and delivered training materials and 1-1 training sessions for new employees (HR compliance, computer software, customer service, and social programs).• Provided safety training including preventative measures taken when operating tools and utilizing conflict resolution strategies with difficult customer interactions.• Ensured alignment between training content and the mission of the organization. • Redesigned reference guides, training schedules, learning approaches, and communication methods to fit the needs of the employee being trained.• Administered tests to determine trainees' knowledge of training material throughout the onboarding process.• Tracked compliance training records, employee training participation, and maintain relevant reports, assessments, and data to pinpoint employee needs.• Supervised front-end employees and manage customer complaints.• Navigated and resolved technical issues that arise in R-N Market's computer systems. • Ensured customers are having positive interactions with new trainees throughout their first few weeks of training.• Provided caring customer service by surveying customer feedback and implementing new initiatives to improve customer satisfaction rates.• Assisted in planning employee celebrations and holiday luncheons.

• Managed a team of 20 employees (RAs/AAs), supervised 800+ residents, and oversaw the operations of three residence halls during the 2019-2020 academic year.• Managed the University residence hall programming calendar and coordinated all venue reservations, catering orders, material purchases, and financial paperwork for 100+ programs.• Advised two Area Councils of student leaders focused on programming and resident advocacy.• Served on an on-call duty rotation to address resident needs or concerns for four residence hall complexes, Student Apartments and Family Housing, and Conference Services for a total of 1400+ bed spaces.• Oversaw Southern Oregon University Housing’s LGBTQIA+ and Multicultural Living Learning Communities.• Submitted and assessed 150+ incident and CARE reports focused on student conduct and wellness concerns.• Provided training on four technology applications/software (StarRez, Kipsu, Presence, and Maxient).• Maintained and updated the RA Resource website.• Adjudicated 100+ conduct cases and worked with students through educational conversations and sanctions.• Collaborated with Facility and Custodial Management to communicate appropriate facility needs and operations. • Maintained all records necessary for working with students and staff: room inventory forms, occupancy reports, room changes, Assistance Animal documentation, etc. • Ensured the implementation of fire safety, security, and damage control.• Organized professional development training sessions revolving around feedback, work-life balance, mental health, diversity, and social justice topics.• Interviewed, evaluated, and selected prospective student staff. • Managed $25,000+ residence hall-related budgets.• Addressed crisis situations through immediate action, sound judgment, and appropriate referrals (alcohol and drug related-incidents, suicide ideation/attempts, sexual assault/domestic violence, possession of weapons, emergency maintenance, etc.)

• Developed over 150+ daily hands-on and intentional activities within Core Essential Services (Healthy Living, Academic Enrichment and Support, and Life Skills), delivered through STEM, Art, Empowerment, and Basic Skills classes. • Facilitated daily programs for 100+ students, by utilizing numerous facilitation methods (virtually and in-person), generating innovative lesson plans, inspiring creativity, and incorporating evidence-based programming (Experiential Learning Cycle).• Created an impactful learning experience by boosting educational and leadership implementation strategies and integrating inclusive practices in the instructional design of all programs to maintain physical and emotional safety.• Evaluated programs for the effectiveness of intended outcomes.• Fostered a pro-girl environment by providing active mentorship that equipped girls with the tools and resources to develop their inherent strengths and learn how to navigate gender, economic, and social barriers through the exploration of male-dominated career paths.• Designed and implemented three new initiatives within three months that raised excitement and increased program participation and engagement by 65%, including a recognition/awards program, an Own Your Own Insecurities workshop, and a 10-week course that focused on embodying positivity and building healthy relationships.

• Assisted in the planning and execution of 15+ weddings and events.• Researched and selected various service vendors, ranging from photographers, videographers, food, music, and entertainment services.• Organized vendor check-ins and maintained proper scheduling and timelines for vendor services during the day of events.• Coordinated with venue management on layout design and other event logistics.• Maintained safety efforts by implementing and informing guests and vendors of all venue policies and regulations.• Developed budget tracking systems and maintained records of appropriate contracts and all legal documents for clients.

• Assisted in overseeing a classroom of 23 second grade students at Brandon Elementary.• Tutored students on a 1-1 basis and in small group settings.• Aided students with disabilities by providing appropriate resources.• Maintained safety and security of all youth under care.• Fostered meaningful relationships among students through field-trips, teamwork, and special projects.

• Oversaw UCSB's Margaret T. Getman Chapter of 25 members and an Executive Board.• Developed agendas, presentations, and facilitated meetings.• Advised multiple programming committees: Leadership, Recognition, Scholastics, Service, Fundraising, and Publicity.• Created updated applications and conducted interview processes for new members.

• Maintained organized and accurate records of NRHH's present and past events and projects.• Served on the Executive Board and oversaw the Scholastics committee.• Planned and organized the Big and Little program.• Organized records and digital memorabilia of current and past chapter meetings and events.• Coordinated social events for members to connect and engage with each other.

• Served on the Executive Board and oversaw the Service committee.• Organized quarterly community service events.• Encouraged collaboration with other community service organizations in the area.• Mentored the Community Service Chairs within Hall Councils.

• Served as a liaison between Associated Students, Student Health, and Counseling and Psychological Services (CAPS).• Attended Student Health Advisory Committee meetings.• Attended CAPS Advisory Board meetings.• Acted as a student representative to provide input and ideas in order to better enhance Student Health and CAPS services.• Ensured that all students were being represented of their needs within the UCSB health facilities.

• Ran and facilitated weekly Board Meetings.• Managed a Board of 14 executive members.• Attended administrative and educational workshops.• Supported Board members as a guide and resource for the implementation of their programs and events.• Conducted 20+ special projects, initiatives, and larger events (300-600 attendees).• Collaborated with other organizational leaders that shared similar mission statements.• Prepared and executed 35+ tabling events. • Represented the Commission as the main spokesperson.

• Assisted the Chair with their positional duties.• Strategized with Board members on the execution of their events.• Planned quarterly community retreats to build team relationships amongst Board members.• Fulfilled Chair duties when the Chair was unavailable.

• Planned 12+ events in the residence halls and on-campus to promote physical, mental, emotional, and nutritional well-being. • Organized 10+ tabling events and outreach opportunities.• Developed self-care workshops to educate students on healthier habits.• Attended weekly Board meetings to discuss ways on how to enhance student well-being on the college campus.

• Developed 140+ social and educational programs in order to build community and educate 160+ residents on diversity and social justice topics.• Scheduled community walks to help maintain a safe and secure environment.• Oversaw 1600+ residents including a residence hall and an apartment complex.• Managed roommate conflicts, student conduct incidents, and wellness concerns.• Created new documents and team processes to streamline administrative tasks and enhance feedback channels.• Assisted 1400+ residents at the front desk with any housing or university-related questions or issues, as well as providing resources and distributing recreational items.

• Implemented special projects to enhance residential living within the residence halls.• Designed UCSB Housing's first-ever mental health campaign.• Prepared the RHA offices and restocked supplies for the incoming RHA Coordinating Board.• Co-advised the Fresh Summer Start Program Hall Council.• Coordinated hall-wide events and attended meetings for the Fresh Summer Start Program.

• Acted as a liaison between the RHA Coordinating Board and the Santa Catalina North Hall Council by attending weekly meetings for both.• Represented the residents' voice through voting in financial matters, advocating for residents' rights, and planning programs based on resident's needs and wants to create a welcoming and inclusive community.• Oversaw Hall Council Presidents and empowered them to create an antonymous Hall Council.• Contributed as an active member of the Residence Hall Programming Team.

• Served on the Hall Council Executive Board.• Coordinated events and distributed resources centered around environmentalism.• Promoted sustainability and environmentally safe practices in all Residence hall facilities and programming.

• Represented the 3rd District of Santa Barbara County on the Santa Barbara County Behavioral Wellness Commission.• Served as a Commissioner under 3rd District Supervisor, Joan Hartmann.• Voted on and discussed County matters and legislation regarding mental health, alcohol, and drug services.• Voiced concerns regarding mental health and alcohol and drug services in Santa Barbara County on behalf of the UCSB and Isla Vista Communities.

• Worked the front desk to provide caring and confident customer service, while completing a multitude of administrative tasks for summer conferences.• Created a welcoming and inclusive environment by serving as a resource for 3000+ summer conferees.• Developed problem-solving skills through difficult and time-sensitive situations.

• Supervised and helped run summer tryouts and practices.• Demonstrated drills, offered advice, and was used as a skills specialist.• Recorded players statistics during games.• Encouraged, motivated, and taught players team goal setting and effective, competitive strategies.• Developed positive relationships between players, parents, and the coaching staff.