Ciara Wong Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Irvine, California, United States

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Exeter, California, United States

• Instructionally-designed and delivered training materials and 1-1 training sessions for new employees (HR compliance, computer software, customer service, and social programs).
• Provided safety training including preventative measures taken when operating tools and utilizing conflict resolution strategies with difficult customer interactions.
• Ensured alignment between training content and the mission of the organization.
• Redesigned reference guides, training schedules, learning approaches, and communication methods to fit the needs of the employee being trained.
• Administered tests to determine trainees' knowledge of training material throughout the onboarding process.
• Tracked compliance training records, employee training participation, and maintain relevant reports, assessments, and data to pinpoint employee needs.

Ashland, Oregon

• Managed a team of 20 employees (RAs/AAs), supervised 800+ residents, and oversaw the operations of three residence halls during the 2019-2020 academic year.
• Managed the University residence hall programming calendar and coordinated all venue reservations, catering orders, material purchases, and financial paperwork for 100+ programs.
• Advised two Area Councils of student leaders focused on programming and resident advocacy.
• Served on an on-call duty rotation to address resident needs or concerns for four residence hall complexes, Student Apartments and Family Housing, and Conference Services for a total of 1400+ bed spaces.
• Oversaw Southern Oregon University Housing’s LGBTQIA+ and Multicultural Living Learning Communities.
• Submitted and assessed 150+ incident and CARE reports focused on student conduct and wellness concerns.

Goleta, CA, United States

• Developed over 150+ daily hands-on and intentional activities within Core Essential Services (Healthy Living, Academic Enrichment and Support, and Life Skills), delivered through STEM, Art, Empowerment, and Basic.
• Facilitated daily programs for 100+ students, by utilizing numerous facilitation methods (virtually and in-person), generating innovative lesson plans, inspiring creativity, and incorporating evidence-based programming.
• Created an impactful learning experience by boosting educational and leadership implementation strategies and integrating inclusive practices in the instructional design of all programs to maintain physical and.
• Evaluated programs for the effectiveness of intended outcomes.
• Fostered a pro-girl environment by providing active mentorship that equipped girls with the tools and resources to develop their inherent strengths and learn how to navigate gender, economic, and social barriers.
• Designed and implemented three new initiatives within three months that raised excitement and increased program participation and engagement by 65%, including a recognition/awards program, an Own Your Own Insecurities.

Santa Barbara, California Area

• Assisted in the planning and execution of 15+ weddings and events.
• Researched and selected various service vendors, ranging from photographers, videographers, food, music, and entertainment services.
• Organized vendor check-ins and maintained proper scheduling and timelines for vendor services during the day of events.
• Coordinated with venue management on layout design and other event logistics.
• Maintained safety efforts by implementing and informing guests and vendors of all venue policies and regulations.
• Developed budget tracking systems and maintained records of appropriate contracts and all legal documents for clients.

Santa Barbara, California Area

• Assisted in overseeing a classroom of 23 second grade students at Brandon Elementary.
• Tutored students on a 1-1 basis and in small group settings.
• Aided students with disabilities by providing appropriate resources.
• Maintained safety and security of all youth under care.
• Fostered meaningful relationships among students through field-trips, teamwork, and special projects.

NRHH - Margaret T. Getman Chapter

• Oversaw UCSB's Margaret T. Getman Chapter of 25 members and an Executive Board.
• Developed agendas, presentations, and facilitated meetings.
• Advised multiple programming committees: Leadership, Recognition, Scholastics, Service, Fundraising, and Publicity.
• Created updated applications and conducted interview processes for new members.

NRHH - Margaret T. Getman Chapter

• Maintained organized and accurate records of NRHH's present and past events and projects.
• Served on the Executive Board and oversaw the Scholastics committee.
• Planned and organized the Big and Little program.
• Organized records and digital memorabilia of current and past chapter meetings and events.
• Coordinated social events for members to connect and engage with each other.

NRHH - Margaret T. Getman Chapter

• Served on the Executive Board and oversaw the Service committee.
• Organized quarterly community service events.
• Encouraged collaboration with other community service organizations in the area.
• Mentored the Community Service Chairs within Hall Councils.

Commission On Student Well-Being

• Served as a liaison between Associated Students, Student Health, and Counseling and Psychological Services (CAPS).
• Attended Student Health Advisory Committee meetings.
• Attended CAPS Advisory Board meetings.
• Acted as a student representative to provide input and ideas in order to better enhance Student Health and CAPS services.
• Ensured that all students were being represented of their needs within the UCSB health facilities.

Commission On Student Well-Being

• Ran and facilitated weekly Board Meetings.
• Managed a Board of 14 executive members.
• Attended administrative and educational workshops.
• Supported Board members as a guide and resource for the implementation of their programs and events.
• Conducted 20+ special projects, initiatives, and larger events (300-600 attendees).
• Collaborated with other organizational leaders that shared similar mission statements.

Commission On Student Well-Being

• Assisted the Chair with their positional duties.
• Strategized with Board members on the execution of their events.
• Planned quarterly community retreats to build team relationships amongst Board members.
• Fulfilled Chair duties when the Chair was unavailable.

Commission On Student Well-Being

• Planned 12+ events in the residence halls and on-campus to promote physical, mental, emotional, and nutritional well-being.
• Organized 10+ tabling events and outreach opportunities.
• Developed self-care workshops to educate students on healthier habits.
• Attended weekly Board meetings to discuss ways on how to enhance student well-being on the college campus.

University Of California, Santa Barbara

• Developed 140+ social and educational programs in order to build community and educate 160+ residents on diversity and social justice topics.
• Scheduled community walks to help maintain a safe and secure environment.
• Oversaw 1600+ residents including a residence hall and an apartment complex.
• Managed roommate conflicts, student conduct incidents, and wellness concerns.
• Created new documents and team processes to streamline administrative tasks and enhance feedback channels.
• Assisted 1400+ residents at the front desk with any housing or university-related questions or issues, as well as providing resources and distributing recreational items.

University Of California, Santa Barbara

• Implemented special projects to enhance residential living within the residence halls.
• Designed UCSB Housing's first-ever mental health campaign.
• Prepared the RHA offices and restocked supplies for the incoming RHA Coordinating Board.
• Co-advised the Fresh Summer Start Program Hall Council.
• Coordinated hall-wide events and attended meetings for the Fresh Summer Start Program.

University Of California, Santa Barbara

• Acted as a liaison between the RHA Coordinating Board and the Santa Catalina North Hall Council by attending weekly meetings for both.
• Represented the residents' voice through voting in financial matters, advocating for residents' rights, and planning programs based on resident's needs and wants to create a welcoming and inclusive community.
• Oversaw Hall Council Presidents and empowered them to create an antonymous Hall Council.
• Contributed as an active member of the Residence Hall Programming Team.

University Of California, Santa Barbara

• Served on the Hall Council Executive Board.
• Coordinated events and distributed resources centered around environmentalism.
• Promoted sustainability and environmentally safe practices in all Residence hall facilities and programming.

Behavioral Wellness Commission

• Represented the 3rd District of Santa Barbara County on the Santa Barbara County Behavioral Wellness Commission.
• Served as a Commissioner under 3rd District Supervisor, Joan Hartmann.
• Voted on and discussed County matters and legislation regarding mental health, alcohol, and drug services.
• Voiced concerns regarding mental health and alcohol and drug services in Santa Barbara County on behalf of the UCSB and Isla Vista Communities.

Santa Barbara, California, United States

• Worked the front desk to provide caring and confident customer service, while completing a multitude of administrative tasks for summer conferences.
• Created a welcoming and inclusive environment by serving as a resource for 3000+ summer conferees.
• Developed problem-solving skills through difficult and time-sensitive situations.

Redwood High School

• Supervised and helped run summer tryouts and practices.
• Demonstrated drills, offered advice, and was used as a skills specialist.
• Recorded players statistics during games.
• Encouraged, motivated, and taught players team goal setting and effective, competitive strategies.
• Developed positive relationships between players, parents, and the coaching staff.

Bachelor Of Arts - Ba, Sociology, Minors: Applied Psychology And Educational Studies

Activities and Societies: Associated Students, Residence Halls Association, National Residence Hall Honorary, Santa Catalina North Hall.

Master Of Science - Ms, Organizational Leadership, Concentration: Organizational Development

Capstone Project: "Developing Organizational Effectiveness through Job Autonomy"