Ciaron Watts Email & Phone Number

Windsor, Gb

In this role I took on the challenge of designing a comprehensive program that included a robust governance and progression framework. This program was crafted to ensure that all Citizen Developers had a clear path for growth and development, while also maintaining high standards to ensure the integrity and security of the solutions developed.Using my 5 years of hands-on experience with the Power Platform and 7 years of coaching expertise, I successfully coached a team of up to 13 Citizen Developers from across our Operational teams, creating an ecosystem using a Federated Development approach. My coaching approach was holistic, focusing not only on technical skills but also on fostering a collaborative and innovative mindset, providing continuous support and guidance, helping my team navigate through the stages of project development.In addition to coaching, I developed solutions to support the wider Feature Team, including a tool to automate UAT, streamlining the testing process and improving efficiency. This tool became an integral part of our development workflow, ensuring that all solutions met the required standards prior to deployment.Throughout the program, I supported my Citizen Developers from start to finish. This included overseeing critical project activities such as Requirement Gathering, solution design, project management, security, and testing. My involvement ensured that each project was carefully planned and executed, leading to the successful delivery of ~20 solutions. These provided substantial benefits to various business areas, enhancing operational efficiency and driving business value.My role as Power Platform Citizen Developer Coach was not just about imparting technical knowledge; it was about empowering individuals to become confident and capable developers. By fostering a supportive and collaborative environment, I helped my team achieve their full potential, resulting in innovative solutions that addressed real business challenges.

In my role as a Business Support Manager, I specialised in creating and implementing innovative Power Platform solutions to support both the operational and service arms of the business. My responsibilities included system design and development, with a focus on scalable, high-performance solutions leveraging Dataverse.I led the creation of an Environment Strategy and Route to Live process, ensuring streamlined application lifecycle management, enhanced stability, and robust performance for all deployments. I also set the standards for responsive development in Power Platform, ensuring optimal user experience across devices while maintaining accessibility compliance.A key achievement was the development of the Amaze Direct (Call Centre) Performance Hub, an integrated solution that aggregated multiple data sources to deliver real-time performance metrics in a unified report, available to users in an app for front-end colleagues and PowerBI dashboard for managers. This allowed for automated, holistic performance reviews, improving efficiency.I delivered bespoke workflow management systems that bridged communication gaps between frontline teams and operational units, improving transparency, data capture, and cross-departmental collaboration. These solutions boosted overall productivity and reporting accuracy across the bank.I also worked alongside external partners to develop the companies Automated Voice assistant, handling queries and routing for over 1.5 million calls PA. I regularly conducted comprehensive data analysis on over 500,000 records to identify trends and insights, which enabled me to advise on and implement optimal changes to the system. This significantly improved containment rates. Additionally, I developed and maintained a dynamic dashboard to track key performance indicators and trends. Through data-driven recommendations and continuous monitoring, I achieved a remarkable increase in containment from 0.5% to over 10% within the first 6 months.

As a contract/freelance Power Platform Developer, I have had the privilege of working with a diverse range of clients, designing, developing, and deploying bespoke systems that cater to their unique requirements. My expertise lies in leveraging the Power Platform to create innovative solutions that drive efficiency, enhance business processes, and prioritize delivering an intuitive and engaging user experience.One of my most notable projects is the development of an HR solution that streamlines the onboarding and maintenance of company employees. This system has significantly improved the efficiency of HR departments by automating routine tasks and providing a seamless experience for new hires. Additionally, I have crafted solutions for managing company documentation with external clients, ensuring secure and efficient document handling. My work also includes developing systems to boost colleague engagement and feedback, fostering a more connected and motivated workforce.Through these projects, I have demonstrated my ability to deliver high-quality, tailored solutions that meet the specific needs of my clients, helping them achieve their business goals and improve overall productivity.

Canterbury, United Kingdom

Assisting the management in day to day running of 2 distinct stores. Promoting the store through Social Media and updating the Website. Developing regular and loyal customers to improve store turnover and brand recognition. Analysing sales figures to find areas of improvement and developing strategies to increase productivity and sales.

Canterbury, United Kingdom

Canterbury, United Kingdom

Managing the day to day running of the Furniture Department; developing in-depth product knowledge, overseeing sales (in person, over the phone and via web order), and ordering stock as well as cashing-up and banking duties. I successfully boosted departmental sales and increased the regular customer base.

Canterbury, United Kingdom

Canterbury, United Kingdom

Canterbury, United Kingdom