David Ciarrocchi Email & Phone Number

San Antonio, Texas

Systems administration, project planning and implementation.

San Antonio, Texas

Manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources.

San Antonio, Texas

The Division Systems Engineer assists with the design, implementation, monitoring, and supports the HCA division systems and storage infrastructure. As a primary technical resource for the division, the Systems Engineer is responsible for the set-up and repair of division and facility systems and storage infrastructure, including the monitoring and diagnosis of systems and storage performance, and resolution of systems-based incidents and requests reported to the division service desk, especially complex incidents requiring research and diagnostics.The Systems Engineer maintains the HCA systems and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of division and facility-based systems equipment. This position assists with division and facility-based project planning, strategic planning, 24x7 on-call support with other members of division IT staff, and may be required to supplement facility-based, on-site support to technical resources.

San Antonio, Texas Area

Applied creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer updated via the ticketing system and phone. Provided advice on potential pitfalls that a customer may experience, and suggested alternatives that may better serve the stability and security of the customer’s solution.

San Antonio, Texas Area

Networking:Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure. Implements network security at the regional level as established by corporate Security Director. Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary. Oversees the administration of the company's WAN. Telephony:Manages and develops upgrades to the company's telephone system at the regional level. Oversees all telephone changes, including routing for seating assignments. Training & Lab Maintenance:Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary. Internal Systems:Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. Works with project teams to help implement Internal Systems. Help Desk Administration:Oversees all help desk activities at the regional level. Responds to escalated help desk issues. Oversees the administration and maintenance of our tracking software. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. Asset Management:Builds and maintains vendor relationships and manages the purchase of hardware and software products. Manages the purchasing of all software, hardware and other IT supplies at the regional level. Ensures that company assets are maintained responsibly.