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Ciarán Carrick Email & Phone Number

CX Enterprise Product Support Representative at Dropbox
Location: Dublin, County Dublin, Ireland 3 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
Dropbox
Role
CX Enterprise Product Support Representative
Location
Dublin, County Dublin, Ireland
Company size
4795 employees

Who is Ciarán Carrick? Overview

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Quick answer

Ciarán Carrick is listed as CX Enterprise Product Support Representative at Dropbox, a company with 4795 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Ciarán Carrick.

Ciarán Carrick previously worked as CX Product Support Representative at Dropbox and Manager - Facebook at Facebook. Ciarán Carrick holds Master Of Science - Msc, Software Development & Software Applications, Dt9540, First-Class Honours from Dublin Institute Of Technology.

Company email context

Email format at Dropbox

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Dropbox

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Profile bio

About Ciarán Carrick

Customer Experience, Tech savvy, skilled in Programming scripts, Full-Stack, Digital media e.g. Asset creation, Video editing/Production, currently handling Enterprise level support at Dropbox. Deep technical background, Well experienced in Building communication models by analysing data, trends and script building. +5 years experience working with both internal and external enterprise clients Versatile with Computers and a Media professional, past Community Manager on behalf of Facebook utilising data insights and internal tools for Community Moderation tools, Currently Customer experience representative I maintain developing an expatiated writing style capable of relaying advance concepts effectively.

Listed skills include Programming, Web Development, Software Development, Game Development, and 22 others.

Current workplace

Ciarán Carrick's current company

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Dropbox
Dropbox
CX Enterprise Product Support Representative
san francisco, california, united states
Website
dropbox.com
Employees
4795
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3 roles

Ciarán Carrick work experience

A career timeline built from the work history available for this profile.

Cx Product Support Representative

Current
Dropbox

County Dublin, Ireland

  • Main responsibilities:
  • Handles and responds to inquiries/escalations related to Enterprise / Outbound customer technical support through Phone, Email and Chat support via Zendesk, Jira and CRM (SalesForce)
  • Experience with tools and technologies like Salesforce, Zendesk, SQL databases, APIs, and LLMs.
  • Troubleshoots customer's problems and provides customised recommendations to enable high customer engagement with the product.
  • Experience with REST APIs.
  • Documenting customer information and recurring technical issues to support product quality programs and product development.
Oct 2018 - Present

Manager - Facebook

Facebook

Dublin, Ireland

  • Main responsibilities:
  • Work with Facebook CO/Trust and safty team in optimizing Mobile operations, improving overall process & workflow of the platform via feedback, suggesting improvements to Policies regarding Trust & Safety.
  • Comprehensive Understanding of Facebook Community standards/policies.
  • Represent Facebook by maintaining a friendly, active presence online, day-to-day moderation of the Help Center Community building healthy relationships with power users.
  • Support, educate, and build relationships with people using the platform to encourage self-expression sustaining a safe environment.
  • Drive projects and strategies to ensue overall forum well-being, provide high-quality and personalized responses.
Mar 2018 - Oct 2018

Assistant Lecturer

Dublin Institute Of Technology

County Dublin, Ireland

  • Lecturing DIT’s School of Media and School of Computing. Different programming modules covered in various stages. Artificial Intelligence and Object Oriented scripting to 1st-2nd year BSc students. Modules were.
  • Provide problem solving counsel for Student's projects.
  • Prepare educational material about the academic year’s requirements.
  • Deliver tutorials to students about different lecture’s subjects (Lua, Java and C#)
  • Provide learning support to struggling students.
  • Assist lecturer in evaluating, marking academic exams and projects.
Oct 2016 - Mar 2018
Team & coworkers

Colleagues at Dropbox

Other employees you can reach at dropbox.com. View company contacts for 4795 employees →

AP Andrea Patterson Andrea Patterson Colleague at Dropbox Greater Augusta Area, United States View → ZW Zihan Wen Zihan Wen Colleague at Dropbox United States, United States View → EM Evelyn Mcintire Evelyn Mcintire Colleague at Dropbox San Francisco, California, United States, United States View → AG Ashling Graham Ashling Graham Colleague at Dropbox Ireland, Ireland View → SG Shirin Goyal Shirin Goyal Colleague at Dropbox Chicago, Illinois, United States, United States View → SA Shahyan Abbasi Shahyan Abbasi Colleague at Dropbox Greater Sydney Area, Australia View → JC Jonathan Calderon Jonathan Calderon Colleague at Dropbox San Luis, Arizona, United States, United States View → MA Martina A. Martina A. Colleague at Dropbox Dublin, County Dublin, Ireland, Ireland View → AH Audy Herman Audy Herman Colleague at Dropbox East Nusa Tenggara, Indonesia, Indonesia View → AP Anusha Padamati Anusha Padamati Colleague at Dropbox Okemos, Michigan, United States, United States View →
4 education records

Ciarán Carrick education

Master Of Science - Msc, Software Development & Software Applications, Dt9540, First-Class Honours

Dublin Institute Of Technology

Modules Included: - Software Architecture - Information Design - Digital media - Design Principles - Design Practices - Web Authoring - UX.

Bachelor Of Science - Bsc, Computer Software And Media Applications, 2:1

Dublin Institute Of Technology

Activities and Societies: I was elected student leader of the class to arrange entertainment, outings and activities. Modules: -Software.

FAQ

Frequently asked questions about Ciarán Carrick

Quick answers generated from the profile data available on this page.

What company does Ciarán Carrick work for?

Ciarán Carrick works for Dropbox.

What is Ciarán Carrick's role at Dropbox?

Ciarán Carrick is listed as CX Enterprise Product Support Representative at Dropbox.

Where is Ciarán Carrick based?

Ciarán Carrick is based in Dublin, County Dublin, Ireland while working with Dropbox.

What companies has Ciarán Carrick worked for?

Ciarán Carrick has worked for Dropbox, Facebook, and Dublin Institute Of Technology.

Who are Ciarán Carrick's colleagues at Dropbox?

Ciarán Carrick's colleagues at Dropbox include Andrea Patterson, Zihan Wen, Evelyn Mcintire, Ashling Graham, and Shirin Goyal.

How can I contact Ciarán Carrick?

You can use AeroLeads to view verified contact signals for Ciarán Carrick at Dropbox, including work email, phone, and LinkedIn data when available.

What schools did Ciarán Carrick attend?

Ciarán Carrick holds Master Of Science - Msc, Software Development & Software Applications, Dt9540, First-Class Honours from Dublin Institute Of Technology.

What skills is Ciarán Carrick known for?

Ciarán Carrick is listed with skills including Programming, Web Development, Software Development, Game Development, Game Design, Java, Microsoft Office, and Photoshop.

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