• Spearheaded the creation and growth of a successful concept a bottle shop and cocktail bar, establishing short-term and long-term business goals with clear KPIs to measure progress.• Conducted in-depth market research to identify trends, customer needs, and competitive threats, driving strategic business decisions.• Formulate strategies to achieve business goals, including market entry strategies, product development, and growth plans. • Identified and pursue various… Show more • Spearheaded the creation and growth of a successful concept a bottle shop and cocktail bar, establishing short-term and long-term business goals with clear KPIs to measure progress.• Conducted in-depth market research to identify trends, customer needs, and competitive threats, driving strategic business decisions.• Formulate strategies to achieve business goals, including market entry strategies, product development, and growth plans. • Identified and pursue various funding sources including venture capital, angel investors, bank loans and grants ensuring robust financial health and sustainability.• Managed comprehensive budgets, financial forecasts, and cash flow projections, maintaining profitability and efficient resource use. • Innovated new products and services, meeting and exceeding market needs and customer preferences.• Implemented rigorous quality control measures to uphold high standards and customer satisfaction.• Oversee daily operations, ensuring a well-maintained, safe, and productive environment.• Executed effective marketing strategies across digital, social media, content, and traditional advertising channels.• Built a strong brand identity and reputation with our main stakeholders including customers, suppliers and industry peers.• Developed a high-performing team through meticulous recruitment, training, and performance management.• Evaluate opportunities for expansion, such as new markets. • Identify potential risks to the business, including financial, operational, legal, and market risks. Show less

• Established and managed a renowned cocktail bar, defining and achieving business goals and growth plans.• Secured and maintained financial viability through detailed budget management and cost control.• Ensured high service standards and guest satisfaction through effective quality control measures.• Streamlined operations for maximum efficiency, implementing robust processes and systems.• Created and executed comprehensive marketing strategies, enhancing brand… Show more • Established and managed a renowned cocktail bar, defining and achieving business goals and growth plans.• Secured and maintained financial viability through detailed budget management and cost control.• Ensured high service standards and guest satisfaction through effective quality control measures.• Streamlined operations for maximum efficiency, implementing robust processes and systems.• Created and executed comprehensive marketing strategies, enhancing brand visibility and customer engagement.• Built a skilled and motivated team, fostering a positive work environment.• Cultivated strong relationships with key stakeholders, driving business expansion and risk management.• Earned multiple awards and global recognition for excellence in the cocktail industry.𝟮𝟬𝟮𝟯•No.29 : Top 50 Cocktail Bars UK 2023 – Top 50 Cocktail Bars𝟮𝟬𝟮𝟮•No.14 : Top 50 Cocktail Bars UK 2022 - Top 50 Cocktail Bars𝟮𝟬𝟮0•Top 10 : Best International Cocktail Bar Europe 2020 - Tales Of The Cocktail •No.97 : Top 500 Bars in the world 2020 - Top 500 Bars ⠀𝟮𝟬𝟭𝟵•Top 4 : Best New International Cocktail Bar 2019 - Tales Of The Cocktail •No.11 : Top 50 Cocktail Bars UK 2019 - Top 50 Cocktail Bars•No.130 : Top 500 Bars in the world 2019 - Top 500 Bars⠀⠀⠀⠀•North London's Best Cocktail Bar 2019 - Design My Night Show less

𝗙𝗼𝗿𝗯𝗲𝘀 𝗙𝗶𝘃𝗲 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆•Managed a £12,000,000 revenue-generating banquet space, including 12 meeting rooms totalling 17,212 square feet, ensuring smooth operations and high guest satisfaction.•Oversaw all banquet and event services, managing pre, on-site, and post-convention details with precision.•Monitored and enhanced team performance, driving excellence through supervision, scheduling, evaluations, and… Show more 𝗙𝗼𝗿𝗯𝗲𝘀 𝗙𝗶𝘃𝗲 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆•Managed a £12,000,000 revenue-generating banquet space, including 12 meeting rooms totalling 17,212 square feet, ensuring smooth operations and high guest satisfaction.•Oversaw all banquet and event services, managing pre, on-site, and post-convention details with precision.•Monitored and enhanced team performance, driving excellence through supervision, scheduling, evaluations, and recognition.•Forecasted weekly events to prepare beverage purchases and weekly schedules. Show less

𝗙𝗶𝘃𝗲 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆•Managed an $80,000,000 revenue-generating banquet space which includes 40 meeting rooms totalling 65,000 square feet. •Supervised all operations of coffee breaks, banquets, and event services for gala events of up to 5,000 people.•Supervised a team of 250 employees, ensuring high standards through daily supervision, scheduling, evaluations, and recognition.•Forecasted and prepared for weekly events, ensuring… Show more 𝗙𝗶𝘃𝗲 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆•Managed an $80,000,000 revenue-generating banquet space which includes 40 meeting rooms totalling 65,000 square feet. •Supervised all operations of coffee breaks, banquets, and event services for gala events of up to 5,000 people.•Supervised a team of 250 employees, ensuring high standards through daily supervision, scheduling, evaluations, and recognition.•Forecasted and prepared for weekly events, ensuring efficient resource management.•Hotel Closing Duties Show less

𝗙𝗶𝘃𝗲 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆Housekeeping•Improved accommodation cleanliness, enhancing the Waldorf Astoria Quality Assurance Hilton Worldwide brand standard audit by 3%.•Managed payroll in a union environment with a $12,000,000 annual payroll, overseeing daily operations of 350 rooms.•Prepared for VIP arrivals and sales site visits, ensuring exceptional guest experiences.•Supervised a team of 500 room attendants, driving performance and… Show more 𝗙𝗶𝘃𝗲 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆Housekeeping•Improved accommodation cleanliness, enhancing the Waldorf Astoria Quality Assurance Hilton Worldwide brand standard audit by 3%.•Managed payroll in a union environment with a $12,000,000 annual payroll, overseeing daily operations of 350 rooms.•Prepared for VIP arrivals and sales site visits, ensuring exceptional guest experiences.•Supervised a team of 500 room attendants, driving performance and team recognition through formal evaluation, counselling as well as team recognition and reward.Front Office •Monitored average daily guest arrivals of 850 and departures, ensuring smooth operations with an average occupancy level of 90%.•Audited monthly upsell initiative, tracing discrepancies and ensuring accuracy in every detail. Upsell initiative produced $6,000 in incremental revenue on a monthly basis, increasing ADR and RevPar for the hotel. •Improved service standards through training and performance monitoring of 40 guests service agents. •Oversaw front office satisfaction and loyalty tracker. Enhanced guest satisfaction through personal outreach and resolution of issues.Guest Services •Managed 5 areas within guest services Valet, Concierge, Doormen & Bellman, Theatre and Tour Desk and Package Room.•Coordinated an average of 30 groups daily with the sales and events teams for upcoming group arrivals/departures and package movements.•Managed payroll and scheduling, improving service standards through training and performance monitoring of 30 guest services employees. Show less

𝗙𝗼𝘂𝗿 𝗦𝘁𝗮𝗿 𝗕𝗼𝘂𝘁𝗶𝗾𝘂𝗲 𝗛𝗼𝘁𝗲𝗹𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Monitoring average daily arrivals 120 and departures 150 with an average occupancy of 80%•Audited monthly upsell initiative, trace discrepancies and ensure accuracy in every detail. •Preparing weekly schedule and payroll•Monitoring the performance of 8 Guest Service Agents including formal evaluation and counselling as well as team recognition and reward•Oversaw Front… Show more 𝗙𝗼𝘂𝗿 𝗦𝘁𝗮𝗿 𝗕𝗼𝘂𝘁𝗶𝗾𝘂𝗲 𝗛𝗼𝘁𝗲𝗹𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Monitoring average daily arrivals 120 and departures 150 with an average occupancy of 80%•Audited monthly upsell initiative, trace discrepancies and ensure accuracy in every detail. •Preparing weekly schedule and payroll•Monitoring the performance of 8 Guest Service Agents including formal evaluation and counselling as well as team recognition and reward•Oversaw Front Office Satisfaction and Loyalty Tracker and ensured every guest which was affected by a problem was reached out to personally Show less

𝗔𝗔 𝗙𝗶𝘃𝗲 𝗥𝗲𝗱 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆:𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Making sure service standards were being met by the team•Managing floor staff•Assigning daily duties•Improving Service Standards•Making sure SOP’s are been met put in place by staff•Creating and putting checklists in place•Preparing and serving cocktails•Preparing and serving alcoholic and non-alcoholic beverages•Serving and setting up guest for… Show more 𝗔𝗔 𝗙𝗶𝘃𝗲 𝗥𝗲𝗱 𝗦𝘁𝗮𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆:𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Making sure service standards were being met by the team•Managing floor staff•Assigning daily duties•Improving Service Standards•Making sure SOP’s are been met put in place by staff•Creating and putting checklists in place•Preparing and serving cocktails•Preparing and serving alcoholic and non-alcoholic beverages•Serving and setting up guest for food•Ensuring customer satisfaction at regular intervals•Delivering orders swiftly and efficiently•Handling cash Show less