Cicely Steele Email & Phone Number

Cary, Nc

• Implement 1:1 direct Applied Behavior Analysis (ABA) techniques in-home/center and/or school settings• Collect accurate ongoing data on client’s programs• Clear communication with all team members and parents/clients• Compliance to all related company policies and procedures• Attendance at therapy sessions, staff meetings, and training

Raleigh, North Carolina, United States

• Assist in triage/initial assessment, with attention to Social Determinants of Health and coordination of care matters, to facilitate treatment of adult and child patients with mental illness and/or substance abuse diagnoses • Meet with patients and families to identify/clarify needs, provide education and information regarding services, treatment, and available resources, and provide support• Complete referrals and coordination of care in accordance with assessment and recommendations• Follow up with patients and agencies, to assess wellness and proper connection to treatment and/or resources• Identify opportunities for community connection and collaboration with agencies to broaden treatment access and increase opportunities for treatment in one's community• Provide 1:1 monitoring of patients who present as emergent to ensure their safety, provide real time status updates to team members, and remain 1:1 until the patient's status is no longer emergent or law enforcement/EMS arrives• Participate in involuntary commitment processes as necessary, carrying out notary public duties as needed• Secure release of information and communicate with hospitals, jails, natural supports, etc. to gain documentation and input to inform treatment• Demonstrate knowledge of emergency procedures including preventative and crisis services.• Utilize a range of communication skills and strategies to engage patients served, as well as team members and supervisors, to ensure provision of appropriate services• Discharge patients once they have completed treatment• Prepare and submit timely documentation and reports

Raleigh-Durham, North Carolina Area

• Overseeing and managing Psychosocial Rehabilitation Services for adults with mental illness, including care coordination, crisis intervention and assessing for social determinants of health. • Creating and updating Person Centered Plans, crisis plans, and service authorization requests and submitting them to the MCO in a timely manner. • Working with the Physician’s Assistant to ensure treatment, follow-up, and linking to recommended providers/supports. • Conducting QP/AP/PP supervision and monitor provision of services to ensure compliance. Training staff on documentation, service provision and promoting team-building. • Collaborating with agencies/resources to implement models, technologies, and interventions to improve agency functioning and outcomes. • Resolving service discrepancies, including documentation review, QA calls, and visits with guardians/consumers. • Assisting and facilitating grievance resolution. Utilizing and updating Electronic Health Records to ensure accuracy of documentation and records. • Participating in training on Psychiatric Rehabilitation and implementing model facets. Assisting with developing policies and procedures in compliance with Medicaid, licensure, and accreditation standards. • Serve as a part of the compliance team, as well as engage with auditors and CARF representatives.

Raleigh-Durham, North Carolina Area

• Provided Community Support Services for adults, children/adolescents with mental illness, in addition, Intensive In Home services to children/adolescents with mental illness. • Developed/implemented PCPs, completed opening/discharge paperwork, including authorization requests and NC-TOPPS. • Coordinated services and linked consumers to community resources, assisted with development of natural supports, taught symptom monitoring and management, as well as substance abuse interventions. • Providing parenting skill building, supporting assessment and addressing of parental needs in the recovery process. • Worked with guardian, consumers and collaterals to identify and assess needs and supported transitions to appropriate level of service, including out of home placement. • Completion of opening/closing paperwork, including PCPs, authorization requests, NC-TOPPS and discharge summaries, monitoring/tracking authorizations, completing quality assurance reviews

Raleigh, North Carolina, United States

• Provided and monitored Community Support Team and Community Support Services for adults/children with mental illness. • Reviewed documentation, including services notes, PCPs, and ITR’s for adherence to agency, and Medicaid, standards. • Assisted with developing policies and procedures in compliance with Medicaid, licensure, and accreditation standards. • Conducted QP/AP new hire training, as well as tutorials on documentation and PCP development. • Maintained a Community Support caseload as a QP including completion/monitoring of Person Centered Plans, ITR’s, and NC-TOPPS, completing chart reviews and authorization tracking, and teaching skill building and symptom management.