Cielo S. Email & Phone Number

Calgary, Ab, Ca

Canada

Manage the company billing system (USD & CAD) for proper account set-up and activity flow Ensure all invoices are billed and processed in a timely manner in accordance with contract terms Research and resolve billing discrepancies Monitor accounts for irregularities and recommend solutions to the Controller Perform analysis on budgeted revenue vs. actual revenue and verify accuracy Monitor and support billing adjustment requirements

Canada

Identified and contact delinquent accounts to collect payments on their overdue balanceTake actions to encourage timely debt paymentsOffer payment options to avoid service suspensionResolve billing and customer credit issuesUpdate account status records and collection effortsAnalyze account balance history to offer customer payment options

Calgary, Alberta, Canada

• Managed aging report to track payment status of all accounts• Ensuring timely collection of outstanding amounts as per the customer payment terms • Generate 1000 plus customer invoices on a weekly basis• Ensure accuracy of invoices in alignment with customer need (i.e. PO information)• Exporting and delivery of invoices to customer via 3rd party invoicing (Ariba, Open Invoice, Actian)• Liaise with customer representatives and assisting with resolution of unpaid accounts• Allocation of payments to the correct invoices as per the remittance• Complete remote bank deposits of cheques received from customers• Build strong relationships with customer representatives• Providing statements of outstanding balances to customers

Calgary, Alberta

Shaw Business April 2012 – March 2019• Analyzed contracts for unique terms, product components, tax and tax exemptions applied• Reviewed and assigned work orders to ensure orders were billable and conformed with the contracts and instructions• Coordinated with Sales and Service Delivery team to avoid rejection of work orders • Continuously collaborated with the Technical Team, Project and Order Coordinators to develop and implement process improvements for workflow efficiency • Assisted in resolving escalations with difficult customer situations • Prepared and analyzed monthly operational reports SHAW Cable System Customer Service Representative Account Retention/Payment Solutions DepartmentJanuary 2007 – April 2012• Negotiate payment arrangements for overdue account • Provide billing explanation to customers• Perform administrative functions in the department • Place outbound calls and provide pleasant and knowledgeable customer service for delinquent residential and commercial accounts• Retain customers by delivering an exceptional customer experience• Train and assist new personnel in the department