Cierra C. Email & Phone Number

United States

- Demonstrate operational efficiency and workflow by providing one-call resolution and assistance to maintain a 90% satisfaction rate. - Maintaining compliance by following the company's resources and guidelines outlined in SOPs and by utilizing systems such as COSMOS, CPA, ECHO, ODAR, ATS, ETS, and LetGen.- Engage providers through LivePerson Chat to address inquiries and offer guidance. - Analyze transactional data and submit changes accordingly. - Provide constructive feedback to the subject matter expert (SME) for the enhancement of Co-Pilot during the merge of Salesforce and LivePerson. - The results enhance the advocates accuracy by 85% resulting in quicker response times and continuous accuracy.- Collaborate with the engagement team bi-weekly to enhance employee engagement each month. - Volunteer for small sub-committees that focus on creating fun, interactive, and inclusive online events committee members share with their teams. - Utilize Microsoft TEAMS, engagement pages, and calendar management to coordinate communication for each event. - Promote the use of the portal to enhance the provider’s overall experience. - Create a comfortable learning space for provider’s to navigate the portal in real time. The results enhance the provider’s autonomy to be self-sufficient while sending and receiving information at a much quicker rate.

United States

- Contributed to project planning by building strong relationships with business leaders, managers, and key partners. - Coordinated supply ordering, vendor scheduling, and calendar management to enhance projection completion by 90%. - Managed merchandising standards impacting direct sales in retail stores across the United States. - Utilized pre-designed JDA layouts and Plan-O-Grams to successfully re-arranged and update retail floor plans. - Broke down and rebuilt gondolas, slat walls, coolers, and cigarette cabinets, while maintaining a clean, shoppable space during all transitions. - Effectively generated weekly comprehensive reports. - Responsible for completing weekly Microsoft Excel reports and pictures with current project status, and supply ordering for future project needs. - Responsible for booking weekly travel arrangements and expense reporting while adhering to budget requirements. - Utilized Concur to coordinate and book Hotels, Airfare, and Rental Cars for myself and my team. - Required to submit weekly expense reports showcasing travel arrangements adhered to the budget.

Lacy-Lakeview, Texas, United States

- Maintained clinic operations with 95% efficiency and workflow across multiple locations. - Utilized AthenaHealth system to collect, organize, and maintain patient data while maintaining HIPAA guidelines. - Assisted guests using Phreesia tablets to expedite the check-in process. - Facilitated high-volume written and verbal communication in a multi-skilled clinic. - Interfacing with providers, nurses, and assistants via IM messaging and over the phone to ensure operational efficiency. - Maintaining work baskets by electronically filing patient documentation on a daily basis. - Remained proactive with a growth mindset and offered administrative support demonstrating adaptability and willingness to assist. - Utilized slower business times to pre-arrange required documentation for families visiting on the next business day. - Researched billing errors to assist guests for better understanding.