Field Operations Manager
Current- Operationalized and oversaw partnership with Detroit Public Schools (DPS) for district-wide weekly COVID testing of 50,000 students, teachers, and staff. Trained and recruited over 200 project staff.- Navigated and deescalated concerns from clients aligning company interests with client expectations- Facilitated interdepartmental feedback (laboratory, software, client services) through quarterly reviews with each department- Utilized customer feedback to prioritize changes to patient-facing platforms (client portal, testing registration, results) coordinate with client services to meet increasing/evolving demands of the project-Long-term planning for initiatives that align with company goals.