Cierra Ealey Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Liaised with criminal justice personnel to resolve issues.Utilized CCIC/NCIC network to analyze warrants and confirm identities for release clearance.Coordinated with Parole Board and sheriff's offices for extradition arrangements of wanted persons.Initiated proper documentation for release processes.Managed digitization of offender files from 1980 to present.Analyzed legal documents to establish appropriate sentencing structures considering parole violations, dates and nature of offense, prior convictions.Ensured lawful incarceration and release of individuals under CDOC by auditing legal documents, calculating parole eligibility, discharge dates, and scheduling parole board hearings.Verified eligibility for awards or losses analysis of time account limits and posting summaries and correlation with convictions under the Code of Penal Discipline.

Canon City, Colorado, United States

Provided exceptional customer service to CDOC employees, state agencies, and stakeholders through phone and email.Managed payroll budget, c-card purchases, supply monitoring, submitting orders via CORE, CCi Print Shop, and other sources.Reconciled c-card statements, submitted logs and documentation for audits, and provided regular budget updates to the Payroll Supervisor.Oversaw new hire rosters, handled collection, tracking, and input of new hire financial information, and updated payroll information packets for onboarding emails. Improved payroll efficiency by implementing a paperless check system for new hires and existing staff.Generated and managed reports for missing timesheet signatures, processed administrative leave audits, and recorded meeting minutes for team reference.Entered monthly timesheets for payroll and other CDOC staff as needed. Published monthly payroll calendar reflecting flex schedule and scheduled time off to ensure sufficient office coverage. Created and edited internal team guides as needed. Handled various administrative tasks including typing, reviewing, filing, copying, scanning, and maintaining an organized filing system electronically and physically.

Colorado Springs, Colorado, United States

Coordinated schedule for a team of 15 healthcare providers across three distinct locations, proficiently utilizing Epic software to ensure seamless scheduling and operational efficiency.Provided clerical and office support in a physician clinic encompassing reception duties, charge entry, referrals, and retrieval of medical information from internal and external systems.Facilitated communication and collaboration between healthcare teams, patients, and families to address physical and emotional needs, demonstrating accountability for relationship-based care and the clinic's mission and values.

Colorado Springs, Colorado, United States

Delivered exceptional customer service to both internal and external customers.Managed daily team activities, including processing department payroll and maintaining team statistics.Developed and conducted training sessions for new and existing employees and created training materials for continuous development.Composed and delivered regular assessments to team agents on a monthly, quarterly, and annual basis.Provided coaching, positive feedback, and counseling for improvement opportunities.Conducted resume reviews, interviews, and participated in the hiring process for team members.

Colorado Springs, Colorado, United States

Delivered excellent customer service via phone and email.Managed creation, editing, and deactivation of client and company accounts.Collaborated with internal departments to address customer needs.Worked with specialized company and product teams.Facilitated training sessions for both new hires and current employees.

Colorado Springs, Colorado, United States

Offered exceptional customer service in-person, over the phone, and via email.Created and presented treatment plans and financial agreements.Managed insurance verification, claim submissions, and appeals for various insurance providers including Medicaid.Scheduled appointments and handled personal and insurance-based payments.Managed insurance and account aging reports. Handled Facebook management and performed general office maintenance.