Cinderella Aranda Email & Phone Number

Makati City

• NetSuite Certified SuiteCloud Developer II and Administrator
• An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family.
• Operates independently to provide quality work products to an engagement.
• Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading.
• Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.
• Act as the primary consultant on projects.

Makati City

• Subject Matter Expert - SuiteCloud
• Provides technical support to Platinum customers that are highly customized.
• Performs troubleshooting and provides resolution for SuiteCloud/Integration related cases.
• Handles Performance related cases.
• Handles SuiteBuilder cases.
• Analyzes Defect severities.

• Responsible for resolving Platinum customers’ concerns which are related to SuiteCloud and Integration and Basic Customization.
• Point of escalation for technical cases.
• Handles Performance related cases.
• Identifies alternate solutions to product issues and enhancements.
• Performs Release Preview tests requested by clients.
• Monitors incoming calls and cases from Platinum customers.

Makati City

• Provides first level help for partners and customers’ issues and complaints via phone and/or email for SuiteCloud related concerns.
• Escalates complex issues to correct team for further troubleshooting.
• Internally reports design, reliability and maintenance problems or bugs to QA and Development teams.
• Creates Knowledge Base articles on common functionality-related questions

Makati City, Philippines

• Translates software requirements into workable programming code and maintain and develop Rollbase applications for use in business.
• Conducts user acceptance testing to ensure the program can be used easily, quickly and accurately.
• Responsible for testing sample data-sets to check that output from the program works as intended.
• Knowledgeable in updating, repairing, modifying and developing existing software and generic applications.