Cinderella Aranda Email & Phone Number

Makati City

• NetSuite Certified SuiteCloud Developer II and Administrator• An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family.• Operates independently to provide quality work products to an engagement.• Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.• Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.• Act as the primary consultant on projects.• Effectively consults with management of customer organizations.• Participates in business development activities.• Develops and configures detailed solutions for moderately complex projects.

Makati City

• Subject Matter Expert - SuiteCloud• Provides technical support to Platinum customers that are highly customized.• Performs troubleshooting and provides resolution for SuiteCloud/Integration related cases.• Handles Performance related cases.• Handles SuiteBuilder cases.• Analyzes Defect severities.• Responds to situations or escalations for technical cases.• Develop and conduct New Features Training for SuiteCloud product area.• Identifies alternate solutions to product issues and enhancements.• Performs Release Preview tests requested by clients.• Monitors incoming calls and cases from Platinum customers.• Internally reports design, reliability and maintenance problems or bugs to QA and Development teams.• Creates Knowledge Base articles on common functionality-related questions.

• Responsible for resolving Platinum customers’ concerns which are related to SuiteCloud and Integration and Basic Customization.• Point of escalation for technical cases.• Handles Performance related cases.• Identifies alternate solutions to product issues and enhancements.• Performs Release Preview tests requested by clients.• Monitors incoming calls and cases from Platinum customers.• Internally reports design, reliability and maintenance problems or bugs to QA and Development teams. • Creates Knowledge Base articles on common functionality-related questions.

Makati City

• Provides first level help for partners and customers’ issues and complaints via phone and/or email for SuiteCloud related concerns.• Escalates complex issues to correct team for further troubleshooting.• Internally reports design, reliability and maintenance problems or bugs to QA and Development teams. • Creates Knowledge Base articles on common functionality-related questions

Makati City, Philippines

• Translates software requirements into workable programming code and maintain and develop Rollbase applications for use in business.• Conducts user acceptance testing to ensure the program can be used easily, quickly and accurately.• Responsible for testing sample data-sets to check that output from the program works as intended.• Knowledgeable in updating, repairing, modifying and developing existing software and generic applications.