Cindia Chen Email & Phone Number

Toronto, Canada Area

• Delivered great customer experience consistently within a branch environment.
• Performed a variety of transactional needs of personal and commercial customers to their satisfaction.
• Overachieved sales quota and internal metrics based on level of customer service, number of transactions, accuracy, speed, efficiency and productivity.
• Balanced consistently cash, credit and other monetary transactions in a high paced environment with a persistent attention to detail.
• Proactively identified customer needs and opportunities to up sell and promote BMO’s products.
• Analyzed and examined customer’s portfolio to maximize their return.

Toronto, Canada Area

• Provided effective day to day administrative support for the sales director.
• Prepared, managed and maintained production reports using Microsoft Office’s suite of products.
• Re-designing, managing, and improving Blackberry inventory and distribution database resulting in increased productivity.
• Resolved servicing, invoicing and accounts payable issues with suppliers resulting in an improvement in lowering operation expense.
• Liaised with different departments, assisted and completed internal administrative requests.

Toronto, Canada Area

• Utilized interpersonal skills to make sure all clients and visitors feel welcome.
• Operated a multi-line telephone console to relay incoming, outgoing and internal calls.
• Responsible for other office administrative duties including mail, fax, filing, inventory, billing and banking.
• Helped improve visual presentation and professional image of the office.

Canadian Securities Course Certificate

Bachelor'S Degree, Economics, Mathematics