Cindi Wilson Email & Phone Number

Mesquite, Texas, United States

Luxembourg

I believe Quality is fundamental to achieving operational capability, a motivated and happy workforce and sustaining customer satisfaction and business longevity. I love working with visionary leaders who see the potential in their people and have the conviction to build businesses that delight their customers every time.I have spent my career assessing, building and transforming organisations from under-performing to exceeding what they thought possible.PROJECTS:• Food Manufacturing: -- Barry-Callebaut (BE, FR, PL) – Plant & HQ Quality assessments for Quality Transformation. -- Danone (DE/IRL) –75% reject reduction achieved in 3 months and 12 points increase in Operational Efficiency in 6 months. Speaker at Danone Global Technology Symposium in 2013. SMED and DFMEA/PFMEA workshops. -- Lantmannen-Unibake (DK) – Agile New Product Development workshops -- Pepsi Wimm-Bill-Dann (Russia) – Plant Quality assessment -- Murray Goulburn (Australia) - Vision and planning workshops/assessments for large-scale Quality improvement projects. • Industry / Manufacturing / Consumer Goods: -- Edwards Vacuum Technologies (CZ, China): Defined Quality requirements and PPAP (Production Part Approval) for components resourced from Eastern Europe to China. -- John Crane (CZ): Lead Time Reduction for precision pumps and components. -- Volex (China) - cable supplier to Apple in Shenzhen – Reduced cosmetic defects and scrap.• Construction: -- ILKE Homes (UK) - Defined processes and Quality systems and coordinated successful BOPAS accreditation for new modular construction. -- Action Sustainability (UK): Created e-Learning modules on Quality Management, Product & Process Design, Offsite Manufacturing & Process Control for suppliers in the UK Construction industry.• Defence: -- Chemring supplier to British Defence (UK) – Developed a zero defect New Product Development Process for fighter decoy flares to mislead heat-seeking missiles for aircraft/pilot survival.

Netherlands & Singapore

• Philips Consumer Electronics Division• Global Executive assignment: Responsible for all Supplier Quality activities: -- Selection, certification, auditing and development of new suppliers -- Monitoring and improvement of manufacturing operations of current suppliers -- Compliance with environmental sustainability and hazardous substance requirements -- Warranty administration• Accountable for 120 personnel globally and several thousand suppliers, primarily in Asia and Eastern Europe• Speaker at Amsterdam Six Sigma Conference. Implemented standard practices• Location: Eindhoven, Netherlands & Singapore

Luxembourg

• Multi-region International assignment: Direct Quality activities for 10 Manufacturing sites and 2 Technical Centers. Two product sectors: Thermal (HVAC modules, compressors & heat exchangers) and Interior (power sliding doors, door modules). Responsible for Advanced Quality Engineering, Manufacturing Quality, Customer Support Engineering, Warranty Management, Problem Solving, Quality Systems (ISO/TS 16949-version 2002) and Quality Metrics. Member of Europe and South American Staff. Manage a function of over 100 personnel.• Responsible for European and South American customer quality including General Motors, Renault, BMW, Fiat, VW and PSA, as well as truck (Daimler Chrysler), tractor (John Deere) and luxury sport car producers (Ferrari, Maserati). • Was 6 Sigma Deployment Champion and led successful acquisition of three prestigious Six Sigma Excellence Awards in 2005 for Delphi at the IQPC European Process Excellence & Six Sigma Summit in London, England. (Winner: Most Innovative Six Sigma Project; Winner: Best Design for Six Sigma Project; Honorable Mention: Best Defect Elimination in Manufacturing Project) Personally won the “Most Innovative Six Sigma Project” Award. In 2006, coached winning project: Best Design for Six Sigma, and finalist Best Defect Elimination in Manufacturing.• While at Delphi in Luxembourg, led quality improvement from 4 digits PPM to single digit PPM, while increasing from one plant to 10 plants over 10 years. Increased customer satisfaction, decreased customer complaints substantially and won several customer quality awards.• Location: Luxembourg, Europe

Michigan, Usa

• Corporate Headquarters assignment: Facilitated the Delphi Customer Satisfaction Task Team, composed of Customer Satisfaction Directors of the six Delphi sectors. Worked with their organizations on quality improvement activities and with Customers on quality initiatives. Represented Delphi on corporate committees, lead special project teams, and prepared quality presentations to Customers and Delphi & GM Strategy Boards.• Location: Delphi Automotive Systems Worldwide Headquarters - Pontiac, MI, USA

Arizona, Usa

• Plant Quality Management assignment: Responsible for all plant manufacturing quality activities, provided quality leadership, implemented systems and trained employees in quality and customer relations at a Navajo (Native American) electronics plant. Implemented 12 SPC teams focused on critical products and processes. Significantly improved FTQ, final audit, scrap and customer returns. Created turnaround quality performance in 1 year: Improved outgoing quality so that all products were removed from an interim inspection facility and became ship-to-production, customers brought their customers to tour the plant, and received a quality award from a customer that had threatened to remove business one year previously. Grew to 3 electronics plants and one wiring harness plant. • Location: Delphi Packard & Tooh Dineh Ind. - The Navajo Nation, Leupp, AZ, USA

Michigan, Usa

• Corporate Technical Center assignment: Facilitated quality initiatives for 10 General Motors automotive component divisions. Coordinated and conducted the Corporate Component Quality Audit and participated in corporate quality improvement programs (Vehicle Railhead Survey). • Location: GM Technical Center, Current Product Engineering Staff - Warren, MI, USA

Michigan, Usa

• Customer assignment: At Cadillac Fleetwood/Clark: Coordinate quality improvement activities of 10 Electrical Task Force personnel, performed studies pinpointing action items for improvement, coordinated a packaging study that identified and resolved 59 packaging problems and trained 250 repair personnel in wiring repair. At Cadillac Hamtramck: Performed quality resolution activities, coordinated Allante quality resolution of concerns among plants located in Germany, Austria and Italy. • Location: Cadillac Fleetwood/Clark and Cadillac Hamtramck Vehicle Assembly Plants – Detroit, MI, USA

Ohio, Usa

• Supplier assignment: Responsible for quality performance for six outside wiring harness suppliers, for finished product shipped direct to customers, including 2 new plant start-ups. Supervised three technicians, identified/resolved early product quality problems, facilitated design changes, assured Best Practice implementation, and created and conducted a three-day Supplier Quality Improvement Seminar.• Location: Delphi Packard - Warren, OH and on-site at Supplier locations in OH, PA, MI & NC, USA

Ohio, Usa

• Consulting/training assignment: Selected as an original member of the team responsible for developing SPC training and implementation. Led the creation of a 2-day Multi-media SPC training program, was a presenter at over 40 workshops and developed eight hourly SPC trainers.• Location: Delphi Packard - Warren, OH, USA

Ohio, Usa

• Manufacturing assignment: Supervisor of manufacturing inspection and pack-out. Responsible for shipped product quality of plant. Implemented engineering changes, led pilot part builds, performed statistical studies and created Inspection Training Manual for inspectors.• Location: Delphi Packard - Warren, OH, USA

Ohio, Usa

• Work/study Degree program: Intern during college degree with Packard Electric, automotive wiring harness supplier.• Location: Delphi Packard - Warren, OH, USA, & GM Central Office & GM Tech Center, Detroit, MI, USA

Executive Management Seminar, International Management

Location: Phoenix, AZ, USA

Mba, International Business

Location: Kent, OH, USA

Bs - Ia, Industrial Administration

Activities and Societies: Management Honor Society Inductee, Theta Phi Alpha Sorority Previously known as: General Motors Engineering &.