Cindi Wilson
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Cindi Wilson Email & Phone Number

Consultant - Quality Transformation, Supplier Performance and Customer Satisfaction at Total Flow Limited
Location: Esch-sur-Sûre, Diekirch, Luxembourg 12 work roles 3 schools
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Role
Consultant - Quality Transformation, Supplier Performance and Customer Satisfaction
Location
Esch-sur-Sûre, Diekirch, Luxembourg
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Who is Cindi Wilson? Overview

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Cindi Wilson is listed as Consultant - Quality Transformation, Supplier Performance and Customer Satisfaction at Total Flow Limited, a company with 19 employees, based in Esch-sur-Sûre, Diekirch, Luxembourg. AeroLeads shows a matched LinkedIn profile for Cindi Wilson.

Cindi Wilson previously worked as Consultant - Quality Transformation, Supplier Performance & Customer Satisfaction at Total Flow Limited and Vice President - Global Supplier Quality & Supplier Development at Philips. Cindi Wilson holds Executive Management Seminar, International Management from Thunderbird School Of Global Management.

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Total Flow Limited

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About Cindi Wilson

Achieving high levels of Customer Satisfaction has been the focus and passion of my career. Starting with the customer and working backwards, I ensure VOC is understood and enhanced by the organisation at every stage and interaction. This has resulted in long-term customer relationships, awards, new business and a dynamic and engaged workforce. I have built quality organisations and lead turn-around Quality performance in multiple global locations, dramatically eliminating manufacturing defects, improving operating efficiency, reducing risk and error-proofing new designs before introduction and creating capable and responsive suppliers. Having an automotive heritage, I have introduced Advanced Quality tools to other industries including food, construction and defence with remarkable results, creating a new competitive advantage not enjoyed previously. I believe Operational Excellence and Transformation Leadership are at the heart of winning organisations, and Lean and Six Sigma are fundamental success factors. I have been a deployment champion, speaker and coach of award winning projects in the IQPC Europe Six Sigma Awards, and personally won the “Most Innovative Six Sigma Award” for project “Creating VOC Intelligence to Drive Customer Satisfaction.”Having held Global Quality Leadership positions in major corporations, including Director of Quality and Customer Satisfaction and Vice President of Global Supplier Quality, I appreciate size, complexity and culture in operational transformations. I have lived and worked in the USA, Europe and Singapore, prior to consulting internationally in Europe, China, Russia and Australia with customers including: Danone, Pepsico, Murray Goulburn, Edwards Vacuum, Volex, Action Sustainability and Chemring.

Listed skills include Six Sigma, Continuous Improvement, Lean Manufacturing, Operational Excellence, and 53 others.

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Cindi Wilson's current company

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Total Flow Limited
Total Flow Limited
Consultant - Quality Transformation, Supplier Performance and Customer Satisfaction
Mesquite, Texas, United States
Website
Employees
19
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12 roles · 50 years

Cindi Wilson work experience

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Consultant - Quality Transformation, Supplier Performance And Customer Satisfaction

Mesquite, Texas, United States

Consultant - Quality Transformation, Supplier Performance & Customer Satisfaction

Current

Luxembourg

  • I believe Quality is fundamental to achieving operational capability, a motivated and happy workforce and sustaining customer satisfaction and business longevity. I love working with visionary leaders who see the.
  • Food Manufacturing: -- Barry-Callebaut (BE, FR, PL) – Plant & HQ Quality assessments for Quality Transformation. -- Danone (DE/IRL) –75% reject reduction achieved in 3 months and 12 points increase in Operational.
  • Industry / Manufacturing / Consumer Goods: -- Edwards Vacuum Technologies (CZ, China): Defined Quality requirements and PPAP (Production Part Approval) for components resourced from Eastern Europe to China. -- John.
  • Construction: -- ILKE Homes (UK) - Defined processes and Quality systems and coordinated successful BOPAS accreditation for new modular construction. -- Action Sustainability (UK): Created e-Learning modules on Quality.
  • Defence: -- Chemring supplier to British Defence (UK) – Developed a zero defect New Product Development Process for fighter decoy flares to mislead heat-seeking missiles for aircraft/pilot survival.
2008 - Present ~18 yrs 5 mos

Vice President - Global Supplier Quality & Supplier Development

Netherlands & Singapore

  • Philips Consumer Electronics Division
  • Global Executive assignment: Responsible for all Supplier Quality activities: -- Selection, certification, auditing and development of new suppliers -- Monitoring and improvement of manufacturing operations of current.
  • Accountable for 120 personnel globally and several thousand suppliers, primarily in Asia and Eastern Europe
  • Speaker at Amsterdam Six Sigma Conference. Implemented standard practices
  • Location: Eindhoven, Netherlands & Singapore
2006 - 2007 ~1 yr

Director - Quality & Customer Satisfaction - Europe & South America

Luxembourg

  • Multi-region International assignment: Direct Quality activities for 10 Manufacturing sites and 2 Technical Centers. Two product sectors: Thermal (HVAC modules, compressors & heat exchangers) and Interior (power.
  • Responsible for European and South American customer quality including General Motors, Renault, BMW, Fiat, VW and PSA, as well as truck (Daimler Chrysler), tractor (John Deere) and luxury sport car producers (Ferrari.
  • Was 6 Sigma Deployment Champion and led successful acquisition of three prestigious Six Sigma Excellence Awards in 2005 for Delphi at the IQPC European Process Excellence & Six Sigma Summit in London, England. (Winner.
  • While at Delphi in Luxembourg, led quality improvement from 4 digits PPM to single digit PPM, while increasing from one plant to 10 plants over 10 years. Increased customer satisfaction, decreased customer complaints.
  • Location: Luxembourg, Europe
1995 - 2006 ~11 yrs

Delphi Headquarters Quality Manager - Operations Quality & Planning

Michigan, USA

  • Corporate Headquarters assignment: Facilitated the Delphi Customer Satisfaction Task Team, composed of Customer Satisfaction Directors of the six Delphi sectors. Worked with their organizations on quality improvement.
  • Location: Delphi Automotive Systems Worldwide Headquarters - Pontiac, MI, USA
1993 - 1995 ~2 yrs

Plant Quality Manager

Arizona, USA

  • Plant Quality Management assignment: Responsible for all plant manufacturing quality activities, provided quality leadership, implemented systems and trained employees in quality and customer relations at a Navajo.
  • Location: Delphi Packard & Tooh Dineh Ind. - The Navajo Nation, Leupp, AZ, USA
1990 - 1993 ~3 yrs

Corporate Quality, Reliability & Service Manager

Michigan, USA

  • Corporate Technical Center assignment: Facilitated quality initiatives for 10 General Motors automotive component divisions. Coordinated and conducted the Corporate Component Quality Audit and participated in corporate.
  • Location: GM Technical Center, Current Product Engineering Staff - Warren, MI, USA
1988 - 1990 ~2 yrs

Customer Satisfaction Engineer

Michigan, USA

  • Customer assignment: At Cadillac Fleetwood/Clark: Coordinate quality improvement activities of 10 Electrical Task Force personnel, performed studies pinpointing action items for improvement, coordinated a packaging.
  • Location: Cadillac Fleetwood/Clark and Cadillac Hamtramck Vehicle Assembly Plants – Detroit, MI, USA
1986 - 1988 ~2 yrs

Supplier Quality Engineer

Ohio, USA

  • Supplier assignment: Responsible for quality performance for six outside wiring harness suppliers, for finished product shipped direct to customers, including 2 new plant start-ups. Supervised three technicians.
  • Location: Delphi Packard - Warren, OH and on-site at Supplier locations in OH, PA, MI & NC, USA
1984 - 1986 ~2 yrs

Statistical Process Control (Spc) Consultant

Ohio, USA

  • Consulting/training assignment: Selected as an original member of the team responsible for developing SPC training and implementation. Led the creation of a 2-day Multi-media SPC training program, was a presenter at.
  • Location: Delphi Packard - Warren, OH, USA
1982 - 1984 ~2 yrs

Plant Quality Control Supervisor - Manufacturing

Ohio, USA

  • Manufacturing assignment: Supervisor of manufacturing inspection and pack-out. Responsible for shipped product quality of plant. Implemented engineering changes, led pilot part builds, performed statistical studies and.
  • Location: Delphi Packard - Warren, OH, USA
1981 - 1982 ~1 yr

General Motors Intern

Ohio, USA

  • Work/study Degree program: Intern during college degree with Packard Electric, automotive wiring harness supplier.
  • Location: Delphi Packard - Warren, OH, USA, & GM Central Office & GM Tech Center, Detroit, MI, USA
1976 - 1981 ~5 yrs
Team & coworkers

Colleagues at Total Flow Limited

Other employees you can reach at totalflow.co.uk. View company contacts for 19 employees →

3 education records

Cindi Wilson education

Bs - Ia, Industrial Administration

Activities and Societies: Management Honor Society Inductee, Theta Phi Alpha Sorority Previously known as: General Motors Engineering &.

FAQ

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What company does Cindi Wilson work for?

Cindi Wilson works for Total Flow Limited.

What is Cindi Wilson's role at Total Flow Limited?

Cindi Wilson is listed as Consultant - Quality Transformation, Supplier Performance and Customer Satisfaction at Total Flow Limited.

Where is Cindi Wilson based?

Cindi Wilson is based in Esch-sur-Sûre, Diekirch, Luxembourg while working with Total Flow Limited.

What companies has Cindi Wilson worked for?

Cindi Wilson has worked for Total Flow Limited, Philips, Delphi Automotive, Delphi Automotive Systems, and General Motors.

Who are Cindi Wilson's colleagues at Total Flow Limited?

Cindi Wilson's colleagues at Total Flow Limited include Michael Boyd, Murray Bean, Chris Edmondson - Transforming Capability R2L, Anthonie Jakobs, and Andrew Storrar.

How can I contact Cindi Wilson?

You can use AeroLeads to view verified contact signals for Cindi Wilson at Total Flow Limited, including work email, phone, and LinkedIn data when available.

What schools did Cindi Wilson attend?

Cindi Wilson holds Executive Management Seminar, International Management from Thunderbird School Of Global Management.

What skills is Cindi Wilson known for?

Cindi Wilson is listed with skills including Six Sigma, Continuous Improvement, Lean Manufacturing, Operational Excellence, Quality Management, Process Improvement, Change Management, and Manufacturing.

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